MaestroQAReviews of maestroqa.com

Great tool and outstanding onboarding by Tousif We feel very well guided on how to set up the tool properly and use it on full scale. Thanks a lot to Tousif!

Good as always

I love the Maestro platform. In my QA career, I've used a number of QA platforms (ICBM, LiveVox, NICE, Genesys, Google Sheets, etc.) and this is the one I like the most. There is a slight learning curve involved, but I think any truly good platform does, but it isn't steep. I was able to learn the platform in about 2 weeks. I love the dashboards, how they can be customized, and I love that you can customize them in a variety of ways. The ability to auto assign audits is wonderful and those assignments are highly customizable. I also really like the ability to view my QA teams productivity numbers. Finally, the support I have received from the Maestro team is second to none. Many vendors just want to get you on their platform and the support is non-existent post launch. However, Maestro wants their partners to be successful. They have weekly "Wednesday Wisdom" sessions where they show how different ways to use the platform and I have regular meetings w/ our rep, who's amazing!

The took is awesome and easy to navigate.

I've absolutely loved working with Maestro QA! Their performance dashboards are top-notch, providing invaluable insights into both agent and grader progress. The platform's extensive customization options make it easy to extract the most relevant and actionable data, helping us continuously improve our business. Maestro QA has been an essential tool in refining our QA processes and driving meaningful growth.

Easy to view.

I guess is a great tool that allows us as QA Analyst and the agents to have more information about their interactions and is a better way to provide feedback, specially with the new technology that is coming.

I don't see anything good