Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
20 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Made by Mary isn't just about pretty jewelry. Our hand stamped jewelry is about love made tangible through our personalized gold bar necklace, rose gold disc necklaces, custom bar bracelets, gold filled chokers, name bar necklace, gold rings, and more....
Made by Mary (madebymary.com) has 20 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
20 approved reviews, newest moderated first
Complete junk said made in Canada 925 silver ... this was shipped from China and is dollar store quality complete junk and in silver .. to be clear this was " Mary's gems" closing sale after 20 years of making jewelry... so pissed I was sucked in for 100$
By Lorraine
Horrible customer service and false advertising! Ordered two items on May 26th and the 28th. It stated that the items would be here within 3-6 business days. I contacted company on June 3rd to determine why they had not shipped yet. Supposedly because they are a "made by order" company. Not even close to the truth. Items are standard hoop earrings. Absolutely nothing that had to be custom made. When I contacted them on June 3rd, then suddenly my items were shipped the next day. Received the earrings on June 10th after both relative's birthdays were over. All customer service could do was make excuses and try to blame it on the delivery service. Absolute sham!!!!!
By Diane
I ordered Dec. 7th for a Xmas gift. After many failed attempts to inquire about my gift, I finally got a response that I will get it Dec. 30th! I told them to cancel it. They said if it has already been stamped, I can’t cancel it. What a poor excuse for a company. Absolutely NO customer service. Don’t buy from them.
By Cheryl C.
The live in hoops broke and bent within two weeks. I’ve been emailing them back and forth and its gone nowhere. Their customer service and products are a joke.
By Lisa
