Fast and competent Support
Fast and competent Support
By D B.
Response from Madchad· Oct 19, 2026
tyvm sir
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
545 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2019, MadChad has been providing gamers worldwide with premium, undetected cheats and spoofers designed for performance, safety, and ease of use.We specialize in HWID spoofers, private hacks, and DMA hardware, offering instant delivery, flexible license options, and 24/7 live support to ensure a smooth experience for every customer.Our mission is simple — to help gamers reach their full potential with tools that are secure, affordable, and continuously updated.Join thousands of players who trust MadChad for their gaming solutions — your advantage starts here.
Madchad (madchad.net) has 545 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
545 approved reviews, newest moderated first
Fast and competent Support
By D B.
Response from Madchad· Oct 19, 2026
tyvm sir
I first bought a 1-day ESP for Arena Breakout, and after that I decided to buy a more advanced version for 7 days. Turns out it was updating and couldn't be used. To be fair, it did say "Updating" on the website and I missed it, so that's partly on me. But I still think it's ridiculous that they let people buy something that isn't working, especially when they have no idea when it'll be available again. While waiting, I bought another day of the cheaper ESP and ended up getting a 10-year ban. I know there's always a risk when using cheats, but it's still disappointing. The worst part was honestly the support. I asked for a refund for the 7-day product since I never even got to use it, and instead of trying to help, the support guy started being rude and literally told me to "stop playing dumb with me". They completely refused to refund my money, even though I never got to use the product. The funny thing is that they later disabled purchases for products that were updating to "prevent further trouble", but apparently it's completely my problem that I was allowed to buy one before they changed it. I understand that I should've checked the status more carefully, but that doesn't excuse the way support treated me. Definitely won't be buying from MadChad again. Terrible experience overall.
By Ola
Response from Madchad· Oct 18, 2026
Hi, thank you for the feedback. First, we're sorry about the tone of the support conversation. That's not how we want anyone to be treated, and we've addressed it internally. Regarding the refund: the product was clearly marked as Updating on the product page and our live status page when you bought it, and as stated in our Refund Policy, delivered keys are final. To avoid this happening to anyone else, we've since disabled purchases on products while they are updating. Your 7 day key is still valid and will work as soon as the product is back online, so you haven't lost it. If you'd like help with it, just open the live chat on madchad.net and mention this review. Regarding the ban: no third party tool can be risk free, which is why we always recommend playing on a spare account. The MadChad Team
very good 10/10
By Anonymouscustomer
Response from Madchad· Oct 17, 2026
tyvm good sir
Great communication and web-site. Every product offered comes with clear and easy directions. I really like the installation service offered for those less tech savvy people. I highly recommend MadChad!!
By David S.
Response from Madchad· Oct 15, 2026
tyvm sir
Will definitely use again, Thank you Soi you really helped me out a lot 10/10 customer service
By Joshua M.
Response from Madchad· Oct 14, 2026
TYVM SIR
chicken joe is absolutly goated everyting goat but chicken joe is best support i have ever seen
By Tymek Ł.
Response from Madchad· Oct 13, 2026
tyvm good sir
Everything that they said very satisfied would’ve suggest nowhere else but here.
By Trae
Response from Madchad· Oct 11, 2026
tytyty
do not fall for this scam all the reviews are bots. they offer products they dont even have. you pay and wait for nothing. scam 100%
By Eties
Response from Madchad· Oct 11, 2026
Every order on our store is delivered instantly and automatically the moment payment confirms, the key lands in your account and your email right away. There is no manual step that could leave someone waiting. We have no record of any failed delivery matching this. If you have an order number, open a ticket at discord.gg/madchad and we'll show you exactly when your key was issued. Without one, readers can draw their own conclusion.