MacmallReviews of macmall.com

1940 E. Mariposa Ave, El Segundo, California

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The Fair Hearing score

3.7/ 5

Average

554 reviews

Macmall3.7Average

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Macmall

MacMall sells Macintosh computers, Mac accessories, Mac software, iPads, iPods, accessories for the Mac, iPad, iPhone and Apple Watch and consumer electronics to consumers and businesses.MacMall Is the Best Place to Buy Apple Products, Apple Related Solutions and Consumer Electronics! Here are some of the many MacMall business services you can count on:Dedicated MacMall Business Account ExecutivesWindows installation on your MacCorporate Access Pages (CAPs) - customized MacMall sites with specific pricing for your businessSoftware licensing and trackingImaging and replicationAsset taggingLeasing service

Macmall (macmall.com) has 554 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.

Also known as: macmall.com
Website: macmall.com
Category: Computers & Phones
Location: El Segundo, California
Listed on The Fair Hearing: 2026

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Macmall reviews

Showing 35 reviews with 3 stars · Clear filters

Jun 1, 2017
Order was not processed immediately
Order was not processed immediately. I have had to call back 2 different times after receiving emails from macmall about problems with the order
By DBA
Response from Macmall· Jun 1, 2017
Thanks for taking time to speak with us today. Again, we apologize for the inconvenience. For any questions or assistance, please feel free to send us an email at [email protected] We would like to help and hope that you would consider us again. Sincerely, MacMall CustomerCare
Apr 25, 2017
Communication: "opportunity for improvement"
The last time I ordered from MacMall, my order was not shipped on time. This time, the scheduled shipping day came and went with no notice. Aargh! But then, I got a notice the following day that the order had been shipped the day before. It arrived on time. Just frustrating that they can't communicate better. It would have saved me some aggravation if they sent the e-mail with the ship date *when the order actually shipped* not the next day. Giving three stars because the description of that rating says "acceptable experience but with some friction," which I think sums it up.
By AARON
Response from Macmall· Apr 25, 2017
Thanks for taking time to reply to my email. Again, we apologize for the inconvenience. For any questions or assistance, please feel free to send us an email at [email protected] We would like to help and hope that you would consider us again. Sincerely, MacMall CustomerCare
Mar 29, 2017
Took a few days and multiple phone …
Took a few days and multiple phone calls to get the order processed. Macmall uses a credit card processor so transaction does not match their name on credit card statement. Even after order finalized, took some time before item shipped.
By MICHAEL
Response from Macmall· Apr 3, 2017
Thanks for taking time to speak with us today. Again, we apologize for the inconvenience. For any questions or assistance, please feel free to send us an email at [email protected] We would like to help and hope that you would consider us again. Sincerely, MacMall CustomerCare
Mar 7, 2017
Mixed Feelings
Selection was great, and the online ordering process was fine (I thought), but after the order was submitted, I got a voicemail that I needed to call to verify my order. When I called they didn't know why I was calling. Then they had to call me back, and when they did, they finally said the order was ready to go. What is the point of ordering online if you need to talk to customer service reps in the end anway? If it's fraud protection, I guess I appreciate the effort, but there has to be a less inconvenient way to accomplish it.
By JAMES
Response from Macmall· Mar 7, 2017
We do apologize for the inconvenience. The issue has been forwarded to the appropriate department for review. For any questions or assistance, please feel free to send us an email at [email protected] We would like to help and hope that you would consider us again. Sincerely, MacMall CustomerCare
Feb 26, 2017
Had to go to Apple.com for real help.
Difficult order screen with the way they show prices, I can only assume they believe in common core math. Chat help couldn't help with an order and told me to call the phone number for sales. Phone help was unable to understand my needs and poor English as well. Went to apple.com help chat and had NO issues whatsoever figuring out what I needed to convert from PC to a Macmini. Apple helped me figure out what I needed and then I bought it here because I'm a cheapskate but If I wasn't, I'd never shop here.
By GAGE
Response from Macmall· Mar 1, 2017
We do apologize for the inconvenience. We understand that your experience with us may not be the best. We'll have this reviewed and forwarded to the appropriate department. We are now conducting investigation on our chat and phone records.Rest assured that we understand your sentiments For any questions or assistance, please feel free to send us an email at [email protected] We would like to help and hope that you would consider us again. Sincerely, MacMall CustomerCare
Feb 14, 2017
Delayed MacBook Delivery
All things ordered came quickly; however, the MacBook Air that I ordered was delayed. I am still hoping that it didn't get lost or that I didn't loose out on $1500 ordering online... Customer service has been very helpful.
By JASON
Response from Macmall· Feb 14, 2017
We do apologize for the inconvenience. We hope to provide you with additional information and sent you a private mail. For any questions or assistance, please feel free to send us an email at [email protected]. We would like to help and hope that you would consider us again. Sincerely, MacMall CustomerCare
Feb 13, 2017
showing is too random
I was looking for external HD. Most interest is in capacity, but showing was too random. 1T follows 3T and 2T is after 4T, etc.
By Yas
Response from Macmall· Feb 13, 2017
Dear Valued Customer, We understand that your experience with us may not be the best. We'll have this reviewed and forwarded to the appropriate department. Rest assured that we understand your sentiments. We'll take note of your feedback to further improve our service. If you need assistance or if you want to give us additional suggestions or comments, you may send an email to [email protected] . We apologize for the inconvenience. MacMall Customer Care
Feb 8, 2017
Payment system is behind the times...
McMall needs to overhaul their payment system to get in par with Amazon. Almost cancelled my order primarily because of the unwieldy way to pay for my order...
By Mac U.
Response from Macmall· Feb 9, 2017
Dear Valued Customer, We understand that your experience with us was not best. We'll have this reviewed and forwarded to the appropriate department. Rest assured that we understand your sentiments. We'll take note of your feedback to further improve our service. If you need assistance or if you want to give us additional suggestions or comments, You may send an email to [email protected] . We apologize for the inconvenience. MacMall Customer Care

MacmallReviews of macmall.com

Rating distribution

What customers rate

About Macmall

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MacmallReviews of macmall.com

Rating distribution

What customers rate

Macmall reviews

Order was not processed immediately

Communication: "opportunity for improvement"

Took a few days and multiple phone …

Mixed Feelings

Had to go to Apple.com for real help.

Delayed MacBook Delivery

showing is too random

Payment system is behind the times...

About Macmall

More in Computers & Phones, California

CallTools.com

Quality Macs

The Computer Savior

MacHollywood

Macmall reviews

Order was not processed immediately

Communication: "opportunity for improvement"

Took a few days and multiple phone …

Mixed Feelings

Had to go to Apple.com for real help.

Delayed MacBook Delivery

showing is too random

Payment system is behind the times...