Purchased a dress that was too small
Purchased a dress that was too small. The return process was flawless. My new purchase was almost processed exactly the same time that i was returning the original purchase. Thank you
By Linda M.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
529 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mac Duggal is a U.S.-based women’s fashion brand known for its evening gowns, cocktail dresses and special occasion dresses. Founded more than 30 years ago with a collection of just 10 dresses, Mac Duggal now designs thousands of styles sold through major department stores, boutiques and MacDuggal.com.Mac Duggal creates dresses for life’s most memorable occasions, including wedding guest dresses, modern mother-of-the-bride and mother-of-the-groom dresses, prom dresses, formal gowns and party dresses. The collection has expanded to include day dresses, petite and plus-size styles, a small selection of girls’ dresses and select bridal styles for second looks, wedding celebrations and non-traditional ceremonies. Dresses are available in sizes 0–24 on the Mac Duggal website.Guided by a vision to make every woman feel beautiful, Mac Duggal serves customers worldwide and ships from the United States to more than 100 countries.
Mac Duggal (macduggal.com) has 529 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
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Purchased a dress that was too small. The return process was flawless. My new purchase was almost processed exactly the same time that i was returning the original purchase. Thank you
By Linda M.
The best customer service I have had in years. Matt saved my life by finding my size on the dress I wanted. You are the best and I will come to you when I need formal wear in the future. I will recommend you to everyone I know!!!
By Jody M.
Customer service reached out to me after a recent problem with an order.
By Karen B.
Sehr hübsches Kleid mit tollem Schnitt, passt tadellos, sehr schnelle Lieferung, bin sehr zufrieden.
By Gunni
Amazing experience with Mac Duggal! The dresses are absolutely stunning and the quality is beautiful. Customer service was incredible, they responded quickly and resolved my situation faster than I expected. Truly impressed with how professional and helpful they were. I will definitely shop with them again!
By MARY S.
Appreciate y’all extending the return policy date especially after I had bought another dress to replace the one I was returning. Great customer service!
By Kristy D.
Amazing experience, the customer service has been extremely helpful in helping me solving an “unusual” problem
By Micol B.
Unbelievably great. I can’t thank you enough for enabling me to make an easy exchange of size. I can’t wait to wear my green embellished embroidered dress for my daughter’s wedding. The gentleman who helped me on the phone through customer service. I think it was, Matthew was fantastic.
By Lauren and Phil S.