Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
183 reviews
LytxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lytx is the global leader in fleet management technologies. Our solutions harness the power of video to empower drivers and fleets to be safer and more efficient, productive, and profitable so they can thrive in today’s competitive environment. Through the Lytx platform, direct and reseller clients access our customizable services and programs spanning driver safety, risk detection, fleet tracking, compliance, preventative maintenance, and fuel management. Using the world’s largest driving database of its kind, along with proprietary machine vision and artificial intelligence technology, we help protect and connect thousands of fleets and 1.6 million drivers in more than 60 countries worldwide.
Lytx (lytx.com) has 183 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 9 reviews with 3 stars · Clear filters
love the systemj , but not happy with cust. service take some times days to get a reply ,if at all
By kenny B.
Response from Lytx· Aug 11, 2022
Hi Kenny, we are deeply sorry that you have experienced a lack of response when reaching out. This is something we are actively trying to improve on. If you ever have questions or concerns you can contact your account manager or our support center at [email protected].
I like the system overall, however I do not like having AI review the event before sending to me. It makes too many errors which are later removed from my history. I only need pertinent event data, not data that has to be reviewed more than once to ensure accuracy.
By Carolina F.
Response from Lytx· Apr 12, 2022
Thank you for the honest review. We appreciate you taking the time to provide feedback and will take that back to our team.
Slow response time . Need to look at the over all coaching on the points . Same points on a lesser following distance as one with a shorter following distance
By Dustin
Response from Lytx· Jun 30, 2020
Hi Dustin, We truly value the feedback you've shared about your experience with Lytx. We will have your client success manager reach out to see if there is anything we can do to help! Thank you for being a valued Lytx customer! Joshua - Marketing
The work the installer completed was fine, however he ran out of time before all tasks were completed. I have Not Heard back as to when the rest of the project will be completed?
By Larry
The actual product that I get to view is good to excellent. I get value out of seeing what my drivers are seeing and what the occupants of my shuttles are doing. The installation process is pretty cumbersome, however. We have had issues scheduling at times and also getting the cameras installed properly so they don't create other issues with the vehicles.
By Tim
I don't think its right to charge $150.00 to see an event that over 90 days old. I believe since we are a customer and are using equipment of yours then we should be able to view any historical data, at least at a cheaper rate. The New Platform still has deficiencies and is missing exporting functions.
By Tanner
Great product but terrible customer support and billing. If you have a question it takes up to 48 hours to get a call back. I am on the east coast and they always call at 7pm when I am not at work anymore. Billing never includes vehicle ID's so I have to track down everything to make sure it's right. Billing also bills for things weeks before they are even done? Confuses our accounts payable.
By Kevin
when first receiving videos first getting into the program they were immediately reviewed by your team for coaching. It now seems we will receive a video to have it reviewed and tagged by your team a day later after we have already looked through the videos we have received.
By Ethan
