LytxReviews of lytx.com

everything was good until we set it up... now my salesman phone is always busy and no one will answer phone or call me back. i have called every number. its really a joke!!! worst customer service i have ever encountered. i still have yet to get a call back or even a response by email don't waist your time

I had a very bad experience with Lytx, when depositing all my trust and expectations. They were the best company out of 5 when quoting, the sales are spectacular, but that will only last during the time you still have not signed the contract, after signing they will ghost on you and nobody WILL EVER answer your calls or reply to your emails. The solutions I came with was copy people from the company to my email so I could finally get an answer after a month trying to cancel my contract. I had even got the chance to receive the cameras, they did not care about my business and needs. I tried to do the same path I did when finding them, but even that way nobody contacted me, not even a new sales person. Very very very frustrated and disappointed.

Good technology but lousy customer service and fulfillment. We have about 50 cameras on contract with them and it’s a huge headache dealing with their reps mistakes, from their engineers, level 3 reps and even managers. If your considering purchasing their cameras for your fleet their in cab verbal alerts and technology is amazing but be prepared to be on hold for long periods of time, missing parts on website, invoicing errors, late follow ups, empty manager promises, shipment mistakes and character issues where no one takes responsibility and pushes you off to the next rep only to make more mistakes.

Lytx is the worst company that I have ever dealt with. I would give them -5 stars if that were an option. One truck out of our fleet was stolen 3 days ago and we immediately tried to located it with the Lytx tracking but were not able to located it. When we tried to call Lytx for technical help on hold for 40 minutes two different times. Finally get a hold of someone, they are in the Phillipines and were of no help at all. It has now been 4 days and I still have not heard from anyone in the company and no answer to emails or phone calls. RUN THE OTHER DIRECTION, DO NOT DO BUSINESS WITH THIS COMPANY!

I own a transportation company that uses 10 Lytx cameras in 10 different vehicles. Starting in June 2021, Lytx changed my invoice to 11 cameras. I contacted Lytx to point out the error and was told I needed to create a support ticket. I did just that, and the response I received was a collections notice from Lytx employee Nader Shah. I immediately contacted my Lytx account manager Leandra Higgins. She apologized and promised to fix the error. Now 6 weeks later, I received a corrected invoice showing only 10 units. Then I received another collections notice for the current month and previous month seeking payment for 11 units. Rinse and repeat, 8 months later the issue resets every month, and I am constantly HARRASSED by Nader Shah for the payment for the 11th unit I never had. Every month this issue repeats, as if the problem from the previous month never happened. Nader Shah will not help me with this issue, he just passes the buck and says I need to create a support ticket. Leandra Higgins sends me emails with empty platitudes like "so sorry for the confusion, I will get on this right away." Then nothing happens. As a small business owner, I have to deal with 40 different vendors at any given time. We all make mistakes, my business included. But when a customer of mine points out a mistake we made, we correct the issue promptly. We do not repeat the same mistake for 8 months in a row!!! I am spending way too much time focusing on this ridiculous issue, and Lytx is to blame for that. I will not roll over and pay Lytx for 11 units, no matter how many collections notices they send me. I did attempt to end my contract with Lytx because of their deceptive billing practices. They sent me an invoice with a $22,000 early cancelation fee. I reversed course and promised to work with them if they would agree to fix the billing error. Fast forward 7 months later and they have not, and I believe 1 or more persons at Lytx is acting in BAD FAITH. I have the paper trail to prove that. I have offered to pay for the months that I actually used the devices, and to remove their equipment from my vehicles and return to Lytx at my own expense. In return I want OUT OF MY CONTRACT, with no early termination fee. As of 01/15/2022, I have filed a formal complaint with the BBB and retained legal counsel to assist us in getting out of our contract.

Invasion of privacy

One of the worst customer service experiences I've had.. Nadar hung up on me when I asked him to break down my invoices. He's a disgrace to this company. Also, poor follow up of promises.

Wheeere to start you might ask? Excellent question. I suppose it starts with a question for you, the reader. Are you the kind of person that loves intuitive…well anything? Great! Don’t get lytx. Are you a business owner who relies of the expedience of technical support when it matters most? I hear ya, I hear ya, me too! Don’t get lytx. A flagship product that’s reliable. Nope. I’m up to my eyeballs in CaseNumbers given to me for what I thought were simple problems that required yes or no answers. You get the feeling support is just itching to pass you off to someone else. Don’t get me wrong, no one has been rude, but no one has been knowledgable either. I feel as if they went knocking on people’s doors and asked, “What are you doing today? Nothing, great, here’s a headset.” I hear “we’ll contact you within 24-48hrs” in my sleep. The reliability of the cameras are questionable. I’ve had several hardware issues and other problems all within a year of installation. RUN. GET A GO PRO. FOR THE LOVE OF EVERYTHING GREAT IN THIS WORLD I BEG OF YOU.