Gene was very helpful and provide…
Gene was very helpful and provide excellent customer service
By Michelle D.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
499 reviews
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Get or return tickets to sold out events.
Lyte (lyte.com) has 499 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
499 approved reviews, newest moderated first
Gene was very helpful and provide excellent customer service
By Michelle D.
Very responsive and helpful!
By Jean K.
Quick and informative response.
By Renee P.
Quite a fast response to my enquiry, with clear detailed information.
By PC
Same problem as Christine re. Thursday Bruce Springsteen hyde park ticket, messaged Lyte about 5 times since early last week, first time i was told my ticket would be in the BST app by July 1st, all the other times by July 4th, and nothing. Just my proof of order in the Lyte link they sent.
By richard.
Response from Lyte· Jul 13, 2023
Hi Richard, All Lyte tickets were delivered prior to the start of the show. We hope you enjoyed the event!
This review is for anyone who repurchased Bruce Springsteen tickets. You need to download the BST app, sign up with email you purchased your tickets with, the tickets will show up in the bst app not the lyte app.
By Abbey W.
I am still waiting for my Bruce Springsteen tickets for Thursday6 July. Emailed twice but just received a reply to follow the link that isn’t allowing me to download the tickets. Getting worried 3 July: without ANY communication from Lyte I had an email from AXS regarding my Bruce Springsteen tickets. All now downloaded. The lack communication from Lyte was disappointing to say the least and stressful. Had I been scammed. Would not recommend them to anyone.
By Christine
Response from Lyte· Jul 15, 2023
Hi Christine, We see your tickets were delivered prior to the event. We hope you enjoyed the show!
Twice I have needed assistance and both times the response time has been quick and super efficient!!
By Becky W.