LyralilyReviews of lyralily.com

DO NOT ORDER! Their policy states that returns are accepted when requested within 14 days. I am within that window, yet instead of honoring my request to return the dress, customer service has offered me just $45 in partial compensation on a $130 purchase. I do not want $45 to keep a dress that is poor quality. I want to return it for a full refund, as their stated policy led me to believe I could. They also state that customer service will respond within 24 hours. It has now been 48 hours, and I am still going back and forth with them without a resolution or confirmation of my return. What is the point of advertising a return policy and a 24-hour response time if customers cannot get a straightforward return processed or a timely resolution? Based on my experience, I would urge anyone considering ordering from LyraLily to read the return policy very carefully and be prepared for a frustrating customer service experience if something goes wrong. I would not order from them again.

HORRIBLE DESSES PLEASE DONT BUY!!! Came in 3 days before my homecoming and it’s barely even the dress in the photo. I got a super short mini dress and it’s basically touching my knees even though I got size 0. The design was completely different, random bows on the sides that weren’t in the photo, and the bottom was so loose and absurdly long. I shouldn’t be paying 130 for a temu dress.

Do not EVER order from this company. The dress came not matching the description and then when I wanted to return it they were only giving me 30% of my money back AND I was supposed to pay over $50 for shipping. Lesson learned! Read the reviews!

SCAM! HORRIBLE COMPANY! They don't mention in their return policy you have to return the items to China which costs more than the dresses in shipping fees. I ordered six dresses (3 dresses, 2 in each size) knowing I would be returning some of the dresses. The dresses come padded in the bust and have a strange fit. So I need to return them all! After the company charging me for the original shipping cost, a 10% restocking fee and then I have to pay to ship them back to China, I will be out about $300. Don't ever order from this company. They advertise like they are based in the USA and aren't.

Dress I bought was really poorly made and even came in a plastic wrapping. Didn’t even look like the pictures. I have reached out to try and return my order and I have not gotten a response yet. Just want to return and get a full refund.

£47 refund for a dress over £100 months after receiving a different dress than the one pictured... terrible quality, awful service. DO NOT waste your money uk buyers... it's fraud.

The customer service is beyond fantastic, they make sure you are well taken care of. Thank you so much for helping me get my dress here on time.

I ordered a “satin” dress for my wedding with custom sizing (order #LS0619A39UD4) and was extremely disappointed. While I understand sizing may vary, the main issue was quality. The dress was not as described. The fabric did not at all appear to be satin. It was matte, stiff, heavy, and cheap-looking, unlike the smooth, glossy material shown. Support claimed it was “premium” satin, which is frankly unbelievable. The colour was also wrong, appearing as a harsh, cool white instead of the softer tone advertised. It arrived scrunched up in low quality, unbranded plastic packaging. I also recognised at least one product image appeared to be from another dress shop. Although support said the image came from their supplier, I now own what I believe to be the original dress, and while the style is similar, the material and colour are vastly different, far higher quality and matches its listing. Customer service was unhelpful. The chat assistant suggested I pay £50 for a remake, then customer support offered a discount code, and finally only a partial refund, despite providing photo evidence that the item didn’t match its description. I would encourage buyers to review feedback critically and check multiple sources. I noticed many positive reviews on here came from accounts with little or no review history and sometimes appeared in clusters soon after negative reviews. I was also unable to leave a review on the product page. I cannot draw firm conclusions, but it does not give me confidence in the overall reliability of the reviews. Overall, a misleading and disappointing experience. Edit: I am unable to reply but my order number is already included in this review and my name will definitely match this on your system. I will not be sharing my surname with you on here.