Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
17 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
luxurbags.com is listed under Accessories.
luxurbags.com (luxurbags.com) has 17 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
17 approved reviews, newest moderated first
Scam! Made a purchase and then was stung along by customer service for many months awaiting an update and then more months awaiting a refund once they finally admitted that it wasn't going to show up. Now the website is no existent and I still don't have a refund. I should have reported to my credit card from the start.
By MJ
I bought two bags September 30, 2025. And of course I haven’t recieved them yet. Have asked for refund for weeks and weeks and nobody is getting back with me. A total scam
By Melania M.
Terrible - Ordered a bag 3 months ago and no bag and no explanation. Asked for refund and they say since the courier company hasn’t said it’s lost they can’t refund me. Scam. Stay away!!!!
By stephanie P.
I ordered a purse on September 11th and I still have not received the order. Every time I contact customer service they keep telling me it's in route, and has gotten delayed at customs and they cannot help that. I understand that they cannot help when items get lost, but clearly that is what happened and they're not making it right. I have ordered many things during this time that came from overseas and everything has gotten here in a timely manner. I asked for a refund since clearly my order was lost and they will not do it. Do not order from this company!!!
By Jennifer M.
run. scam at best. contact your credit card. I'm reaching out to news station to have consumer advocate publish this experience. hopefully save another person from this calamity.
By s T.
I ordered my bag over a month ago infact it’s almost two months now and I still haven’t received it yet. They keep telling me to wait etc etc and they won’t refund me my money back. I’m very disappointed and upset. I would never recommend this company to anyone, buy at your own risk. I want my bag or my money back period!
By mosa M.
Ordered my bag September 16. It is now October 16. Haven’t received an update on shipping and the company says be patient. I’m going to see if my credit card company will refund me.
By Betsy
I’m still waiting for my bag. It’s been over a month & no progress. I WILL NOT ORDER from this place again!!!
By Rowena M.
