Jane is Great
Jane was very, very fast in replying to and sending a replacement for my product inquiry.
By Erin
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
426 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Empowering women to look and feel their best in their skin through quality shapewear that delivers on its promises. Shop now at luxmery.com and join us on our mission to boost confidence, one woman at a time.
Luxmery (luxmery.com) has 426 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
426 approved reviews, newest moderated first
Jane was very, very fast in replying to and sending a replacement for my product inquiry.
By Erin
Wow am so excited to share this review. So I ordered a bundle bodysuits a couple weeks ago. Upon my delivery I discovered that the sizing I ordered was not my correct sizing. I ended up leaving a review about the product sizing. And before you know it, I was contacted by customer service name Julie enquiring about the issue I had with the product. She gave me an option of exchange or refund and I request exchanged after confirming my size and colour she immediately reordered and that's not all, I ask her for a return label and she said I could keep the previous order or give it away. I was WoW I didn't expected that. Thank you luxmery.
By Tamieka M.
Great customer service. Jane was very helpful!
By CMG
Great product and fantastic customer service from Jane who went out of her way to solve my return with absolutely no fuss. Will be recommending this company to everyone I know!
By Rebecca N.
Jane from the customer service team was super helpful with helping to resolve an order issue I had. Overall, it was a really lovely experience! Would recommend.
By Kelly S.
Shoaib answered my questions quickly and was incredibly helpful and kind while helping me with my issue. Amazing customer service!
By Bryony Vander W.
Truly wonderful, and above and beyond customer service given over an exchange I wanted to place. Highly recommend this company! I felt taken care of, and was helped by Steph.
By Makenzie
Unfortunately the body suits I purchased, despite being of good quality, were a bit long for my torso. I contacted Luxmery to arrange a refund and quickly received a reply. Jane was extremely helpful and the outcome was extremely satisfactory. I will buy from Luxmery again in the future.
By Linda