Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
163 reviews
Luxire.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Luxire makes men's shirts and pants that fit.Made and shipped in 3 days, every garment is made to your provided measurements and is made to your body profile.Our responsive customer service helps you improve your fit to what you would be delighted with.We make clothing to your style. Like slim or classic, like short or long - whatever you want, we do it for you.Luxire uses natural material fabrics like from wool, cotton and linen from the best mills in Italy and England.
Luxire.com (luxire.com) has 163 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
163 approved reviews, newest moderated first
Products are decent, but customer support is atrocious. I was sent the wrong size and they don’t admit to their mistake. Communicating with them is like talking to a parrot as they keep repeating the same answer over and over. I can’t recommend them.
By Taradino
I recently ordered a pair of pants. Ended up receiving something three sizes smaller. Customer support is terrible when they finally answer they say products are “true to size” and that their own size chart does not apply to their own products. The time zone difference between US and India where they are based does not help the communication either. Not inly don’t they admit to having sent the wring item, but also they expect me to pay $45 for shipping back a pair if $100 pants so they can alter it. Not gonna happen. Overall, this is just a bad business model and even worst customer support.
By Farboud
Response from Luxire.com· Dec 10, 2023
Our clothing are made true to size. Hence we recommended providing the correct size. The issue here is that you ordered size 33 and later in the mail, you wrote you wanted waist measurement to be 34.8
I AM SHOCKED I ordered a shirt one month ago made by mesure. As I am an usual customer I am also used to indicate my personal mesures. Sadly, this time, I received the shirt with wrong measurements. I never had to deal before with the client service but honestly I am flabbergasted by how they managed my request. The person in charge responded me that they could not do anything and offered me 10€ discount although I sent them effectively pictures of the shirt on me that was exessively oversized, and thousands of pictures of the shirt on the floor next to the metter to prove the measures were wrong. 10€ discount seems to be a joke thinking of the 150€ price of the shirt, I cannot even wear!!!!
By Melanie P.
The design and the measurements were correct, but the fabric happened to be very low quality. The pant in general is not at all from Italian or Spanish woven fabric, it is very low quality and was shipped from India and not Spain. You need to be mindful that you are buying a pant with the price of a European brand but from India without European quality control.
By Unknown
I've made a couple of orders from Luxire and I'm a happy customer. After my first order I figured out what adjustments to make, and the fit is spot on. They've executed on my specific requests on shirt and pants details with precision. Their turnaround times are really fast compared to similar companies. And the prices are excellent.
By Joshua
Order done perfectly, as usual. Long time Lux's customer, everytime more than happy with them.
By Alex
Sent wrong shirt, not accepting refunds or remakes unless you pay more. Mistakes happen, however bad customer service is what makes me angry
By Roland M.
Response from Luxire.com· Dec 10, 2023
You had placed an order with your custom measurements and custom styling. The shirt was made exactly as ordered. You complained that it did not fit and now wanted the shirt with different measurements and a different style collar. We did make you a courtesy free remake in the altered style and measurements. We did not receive any feedback from you since then.
For now on, Luxire will be my only shirtmaker, it's that simple! It took 6 business days between the moment I placed the order and the actual delivery of a custom shirt. I have never seen this before. And the shirt is well made from quality fabric. The staff is very professional and extremely responsive. Such a high level of service is quite rare nowadays and I couldn't be more pleased with them. All of this at a very attractive price point. What more would I want? I highly recommend this company.
By David
