Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
54 reviews
Luxe VVS JewelersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Women’s Luxury 18K Gold & VVS-Clarity Jewelry. Celeb Clients include Kim & Khloe Kardashian! Credit Financing Available! Free Shipping To US & Canada!
Luxe VVS Jewelers (luxevvsjewelers.com) has 54 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
54 approved reviews, newest moderated first
Worst company ever . I bought a ring and I have not received it. I email it I called I Facebook I instagram and no response nothing. This company is the worst ever don’t buy anything from them. They just take your money and no merchandise please beware
By FRANCISCO L.
This company is trying to scam me and my family and it this order doesn't get canceled its going to be a problem!!!!! All I want is my ordered canceled and I will go on my way!!!! Email me Railroadtymes gmail
By Antawuan T.
Thank you so much Brandon for all your assistance getting my ring. Brandon is the absolute best!!!! The experience was great with super fast shipping. I was leaving a week before I ordered it. Brandon guaranteed me it would arrive before I left. It arrived and it was exactly what I ordered. My fiancé receives so many compliments Thanks for the great customer service I will be a repeat customer. I'll be ordering the matching diamond band shortly. I recommend anyone to purchase their jewelry with Brandon.
By Jorge Iván R.
Never received my order order two months ago. Every time I call or a text they don’t answer I want a refund.
By hitech R.
Well I did receive the ring and I asked for a appraisal brandon told me he would get it done I waited 3 weeks than contacted them again asking update no response I wait 2 more weeks and contact them agian no response so I told them I would contact the credit card company and than I get a response saying there very busy I would have the appraisal done in a week so I waited 2 weeks and contacted then once Again and guess what no response it's been 1 month now I contact them every other day and no response so my advice to you I would be leery about giving these people 5k when they can't even respond to me he has the Kardashians on his site but I highly doubt they would sponsor a business like this I know they don't want bad reviews on there name .. do your research before buying from this company.. its a shame Brandon can't just take care of me. He's must be worried the ring he sold is not worth anything looks like I will be taking this to a jeweler to see if I got scammed..
By Jermaine
I have emailed numerous times about the progress of my order , no response!! I tried calling, but the mail box is full! I ordered the ring almost a month ago and they will not email back. It will be a month since i created the order and if I don’t hear anything by Tues, may 2 2023 I’m canceling payment. Very unfortunate and unacceptable customer service!
By Robin C.
Luxe VVS Jewelers Has a great selection to choose from. They helped resolve my issue within 2 days. Amazing customer service, would recommend to anyone.
By Christian A.
RUN! They are a horrible company with crap customer service! It seems like the "owner" Brandon handles all CS issues and getting him to respond is a job in itself IF he ever does. There is absolutely no accountability on their part and will not help you if anything is wrong. Also the jewelry is CRAP. It will turn green. It is not real in any way. For the prices it should not turn green! I ordered from them last May didn't get it till a month later and it was wrong, sent it back and it was wrong again plus turned green after wearing it once. Had to fight with them for 2 months to send it back again. Then they kept my item and I didn't get it back until Jan 2023 and within a week it is green! I have emailed, called, texted contacted them on social media and NOTHING. He won't even respond to me. I'm getting my bank and lawyers involved. In response to the business reply: that is a LIE! You never said you didn’t recommend it or explained that there would be issues. I have every single piece of correspondence with you with your 1 worded replies. Please stop trying to bring this professional front on these business pages when in reality your customer service skills are non existent. Plating can easily be done without tarnishing and turning green, there are plenty of businesses that do it. Legit businesses that actually care about the quality of the products they are providing and not just trying to scam someone by selling them a $100 chain from Ali express for $2,500. As a business owner I would much rather offer some sort of solution for the customer, meet them in the middle atleast. But to blame the customer for your poor quality work .. shame on you, you just keep showing everyone how much of a poor business you truly are. If I wanted something you insist you told me was going to turn green and tarnish why wouldn’t I just go order it from Amazon for $40?! When someone is spending 2 thousand dollars you are spending with the understanding of receiving a quality product that’s going to last for years, not days. Your lies don’t even make sense now. Karma will catch up with you sooner than later!
By Jessica N.
Response from Luxe VVS Jewelers· Mar 6, 2023
The item as listed on our website was specifically listed as a sterling silver item. The rest of our items on our website are made in authentic 18K solid gold. The client specifically requested yellow gold plating on this sterling silver item, which is NOT something we typically offer for obvious reasons. These reasons are extremely well-documented on the internet, which the client is aware of as we have repeatedly sent her information in great detail explaining this. Her only response was other companies, that may or may specialize in plated sterling silver jewelry products, do not fade. We never recommend clients to go this route, but this is what she wanted. We also do not offer plating services, as clients that order sterling silver generally understand that yellow gold plating is nowhere near a permanent procedure. However, we made a one-time exception as a courtesy to this client. The client months later claimed the item tarnished on its own. We then re-plated the item, free of charge and made it clear that we will not offer plating services moving forward. Later on, she said it happened again and requested a full refund. We will not be refunding this purchase.
