Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
31 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Luxcaseworld is listed under Computers & Phones.
Luxcaseworld (luxcaseworld.com) has 31 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
Showing 23 reviews with 1 star · Clear filters
An absolute scam, My mum ordered from them and the product she got was not what she ordered so she sent it back and it’s been 2weeks they don’t reply or refund her , the fact that the only was to contact them is through email says a lot. It’s honestly do disgusting this is the reason why people do not trust online shopping. I feel so sorry for all those who’ve lost their money including my mum.
By Hawa D.
I ordered a phone case April 4th from Luxcaseworld through the SHOP App, stated it was delivered and never was. I emailed them, they stated someone signed for the package but in the same sentence told me to check with the post office. Why do I need to check the post office if someone signed for it. Claim to be doing an investigation, have not heard back. I too place blame on the SHOP App for they should not be dealing with companies that scam customers. Cant seem to get in touch with them...still searching.
By Eleanor
I’m pissed never received my package at all they took my money 1 twice I’m filing a complaint against to fraud place y’all our bullshitters
By customer
This company is a scam, I ordered 2 cases a month ago and never received it says delivered and they were not. They can’t even be tracked. Please shut them down. I lost my money to them. How can they still be operating. I email them and say it’s on route when it says delivered. Scam scam scam
By Maribelle M.
Placed an order a month ago and haven’t received it yet. Emailed the company and they claim it was delivered. Scam. How do I report this company
By Coop
This is a scam. I placed an order on Mar 17, 2025. I sent an email asking about my order. They tell me that they have no record of my order and were unable to send the iPhone case and could not refund my money. They took the money. I have put in a distance my bank to try to get my money back
By Peaches
I guess I should have googled them before I placed an order, but I thought because they were in the shop pay app, they were legit. Made the order on the 12th of February, they provided a bogus tracking number out of China. I just sent an email stating I want the product or an immediate refund or I will be contacting my credit card company. It is a shame these companies still operate today, and consumers can’t even trust a legitimate app to provide a scam free shopping experience.
By Savannah P.
