Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57 reviews
Luther's DiamondsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Luther’s Diamonds is a family-run custom jewelry studio based in Atlanta. We operate without a storefront, allowing us to offer direct wholesale pricing by eliminating retail markups. Every piece is designed and handcrafted to order in houses, specializing in custom engagement rings and fine jewelry made with lab-grown and natural diamonds, emeralds, sapphires, rubies, moissanite, and other precious gemstones. Because each piece is made specifically for the client, most projects require a minimum of 3–4 weeks. We focus on craftsmanship, transparency, and creating timeless jewelry built to last.
Luther's Diamonds (luthersdiamonds.com) has 57 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
57 approved reviews, newest moderated first
I highly recommend would purchase again!
By Rudi
Response from Luther's Diamonds· Jul 22, 2026
The emerald ring was a gorgeous choice, Rudi! Enjoy the piece — our family team is always here if you need us again 🤎 — Jack & the Luther's family team
As an engineer, I really appreciated their behind the scenes video updates as your ring gets made! Made you really feel part of it, but it was so cool seeing each process. The ring arrived well within their 4-5 weeks guarantee, and I have my wedding in couple months. Wishing Jack & this family team nothing but the best and gods blessings!
By Deontay K.
Response from Luther's Diamonds· Jun 15, 2026
Deontay — this absolutely made our day! 🪷 Knowing the behind-the-scenes videos made you feel part of it means the world; there's something special about an engineer who appreciates every step of how it's made. The Lotus Lace Bold turned out beautifully, and having Mr. Lee hand-engrave your own handwriting into the band made it one of our favorites to bring to life. Wishing you and your soon-to-be nothing but the best for the wedding in a couple months — congratulations, and thank you for trusting our family with it. — Jack & the Luther's family
Honestly not sure what to say, first impressions speaking with Jack - he was great, attentive, detail oriented and prioritized customizing our wedding bands to the best of his abilities. However, communication was falling off after a while and there were huge gaps of no communication and just myself sending emails so it felt very insecure. An online website that took my money and I didn't get responses back for days and after many emails sent, so you could imagine the insecurity especially since it's not little bits of money. BUT the rings are indeed very beautiful and exactly as I requested, Jack understood everything that I wanted however it did take a long while for my husband's ring to arrive even though I kept asking for confirmation that the rings would arrive in time. I believe I reached out in late Jan / early Feb. I officially ordered my ring in feb and my husband's ring sometime late Feb/ early Mar and Jack sent an email that it was fully completed in April but then the ring was incorrect and after a few days of no response back, it was then mentioned that it was not "fully" completed. Then a full month afterwards, it was "officially" fully completed. That was very weird. There is also a stain on my wedding band that feels as though it is embedded before the polish because when I touch it, it is very smooth and you cannot feel the stain or any difference. Honestly, a good and odd experience. the rings are beautiful at the end of the day even though mine has a stain. Do order well in advance if you do decide to move forward with Luther's Diamonds. Perhaps 6 months to a year in advance to be careful.
By Fiona L.
Response from Luther's Diamonds· May 21, 2026
Hello, Thank you for taking the time to share this so honestly. First, I want to sincerely apologize for the gaps in communication and for the uncertainty that created during your order. You are absolutely right — with a meaningful purchase like wedding bands, consistent updates matter, and we understand how stressful it can feel when communication is not as clear or timely as it should be. We are very grateful that you still found the rings beautiful and exactly as requested, but we also understand that the overall experience should have felt more secure from start to finish. Regarding the mark you mentioned on your wedding band, our team has already reached out by email so we can have the ring shipped back, inspected, and corrected for you. From our final inspection, we did not see any stain before shipment, but we absolutely want to take care of this properly and make sure your ring is finished to the standard it should be. We truly appreciate your patience throughout the process, and we are taking your feedback seriously as we continue improving our communication and production updates. Thank you again for trusting our family studio with your wedding bands. Warmly, Jack & the Luther’s Diamonds Team
The Luther Diamond team made me feel so valued as a customer by providing great communication and taking all of my requests into consideration. They made the process easy, ensured my delivery date was a day that I could be there to sign and also made sure I was involved with every step in the design process. The final masterpiece was absolutely mind blowing. You could see the love, care and quality put into the engagement ring. Best experience I’ve ever had and I am so happy with my masterpiece. Amazing team!
By Gregory S.
Response from Luther's Diamonds· May 21, 2026
Hello, Thank you so much for this incredibly kind review 🤎 It truly means a lot to our family team that you felt valued and involved throughout the entire process. Your Lotus Lace design with the adjustable band was such a meaningful piece for us to create, and we’re so grateful you trusted us with something this special. Every custom piece we make is personal to our team, so hearing that the final ring felt like a true masterpiece means the world to us. Thank you again for allowing us to be part of such a beautiful chapter. With love, Jack & the Luther’s Diamonds Team
Absolutely disappointing. It’s almost laughable that I can’t even attach photos of the item I received—because what I got looks nothing like what was advertised. I ordered a gold necklace, and the product I received was completely misleading in size, presentation, and overall quality. What’s worse is the way this was handled. I was pushed into accepting store credit—which I never wanted—and now I’m being told I have to pay for return shipping for THEIR mistake. That’s unacceptable. This experience feels deceptive and completely unprofessional. I regret trusting and supporting this business. I will absolutely be warning others about how poorly this was handled. Avoid this place.
By Hiba
Response from Luther's Diamonds· Apr 13, 2026
Hello, We’re truly sorry to hear about your experience. We want to clarify that the pendant dimensions were clearly listed on the product page prior to purchase, and your order was also prioritized and rushed through handcrafting due to your timeline. After hearing your concerns, our team worked to offer solutions — including the option to keep the item along with store credit, or proceed with a return. We always aim to be as transparent and accommodating as possible, and we’re here if you’d like to revisit a resolution together. — Jack & the Luther’s Diamonds family
After placing the order, we got hit by a snowstorm, and everything was delayed. I was very worried about the delivery of the ring, but Jack Atkin was very helpful and considerate. He kept giving me regular updates, and He was always available whenever I needed any assistance. I also want to mention that the ring itself is gorgeous; it is exactly how I imagined it to be. Thanks a lot, everyone at Luther's Diamonds.
By Karan B.
Response from Luther's Diamonds· Apr 8, 2026
Thank you so much — it truly means a lot to us. And again, our apologies for the delays with the snowstorm — we know how stressful that timing can be. We’re really glad we could stay connected with you throughout and get everything to you safely. So happy to hear the ring turned out exactly how you imagined — that’s always the goal. We also sent over a small store credit as a thank-you for your patience. It was a pleasure working with you, and we’re always here if you ever need anything again. — Jack & the Luther’s Diamonds family
The experience was made even better by the communication of steps and the process to making our jewelry creation come to fruition. Thank you so much Jack, and the Luther’s team for such a wonderful Experience from start to end. My wife absolutely loves the peice and still gets compliments on it. Until next time.
By Kevin williams W.
Response from Luther's Diamonds· Apr 8, 2026
Thank you so much, Kevin — it truly means a lot to us. We really enjoyed working on your piece, and it’s amazing to hear your wife still gets compliments on it — that’s exactly what we love to hear. It was a pleasure from start to finish, and we’ll be here whenever you’re ready for the next one of one. — Jack & the Luther’s Diamonds family
Amazing product with great customer service, the ring was 10/10 and made perfectly with great updates along the way, highly recommend!
By Mark K.
Response from Luther's Diamonds· Apr 8, 2026
Thank you so much, Mark — it truly means a lot to us. It was a pleasure working through all the details with you to get everything just right. We’re so glad you loved the final piece — that’s exactly what we aim for. As a small thank-you for your review, we’ve also issued you a store credit with us. We’ll be here whenever you’re ready for the next one. — Jack & the Luther’s Diamonds family
