Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
743 reviews
LutherSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Luther (luthersales.com) has 743 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
743 approved reviews, newest moderated first
I just want to say Kerry Franco is the very best to work with! She is absolutely awesome ☺️. This is my 2nd year at planning my vacation, and it always goes smoothly. Even if I ask alot of questions she's always there with an answer and a solution to my planning. I look forward to working with her again next vacation. Thanks so much Kerry you Rock!
By Crystal M.
Kerry Franco is the absolute best to work with. I have been dealing with Kerry for a few years now and she is so awesome. Kerry is professional and caters to her clients needs. Keep it up Kerry you are awesome
By Tonya
Thank you, Salvatore P. for keeping me updated throughout the process. Courteous and professional service.
By Farhad T.
Was promised a Amazon gift card and Salvatore to me they were changing vendors. So I sent an email, never heard from him. That is bad customer Service, and I left him a voice message still no response.
By Jackie F.
Response from Luther· Apr 22, 2022
Hi Jackie, Please accept our apologies for the delay in the fulfillment of your gift card. I am sorry you had to write this review to get action. As I understand, our team has communicated with you at my direction and I have authorized them to add an additional $25 to your promised gift card. I'm hopeful you are pleased with the promptness for which we responded once this matter was brought to my attention. Again my apologies. Be assured we really do care and as evidence of our 4.6 Trust Score our team typically gets it right. This one happened to fall through the cracks. The nice thing with Trust Pilot is I read every review in real time and take immediate action to ensure every customer voice is heard. I cannot tell you just how important I believe everyone of our clients are to our business success. Thank you for sharing your experience. Warmest regards, Eric Eric D Glickstein President
My sales rep, Kerry, was great! She provided quick responses and wasn't pushy.
By Cynthia
My sales rep was so responsive and helpful, I would recommend him for everyone. Thank you for such great service.
By Frenchetta B.
I received exactly what I purchased and the people I've worked with on this purchase have been very responsive.
By JM
Response from Luther· Apr 26, 2022
Thank you Jaime for your kind remarks. We appreciate your business and the trust you placed in us. We certainly appreciate your 4-star review but our team would love to know how they could have offered you better service to garner a 5-star review. We really do care about providing our clients with a world class customer service experience. Thank you for sharing your experience for others to see. Warmest regards, Eric Eric D Glickstein President
An amazing experience sgaquilla was amazing helped me with evrything just great custermore service
By Jerry C.
