Wrong item delivered. No customer service.
I ordered light fixtures with three components. two parts were delivered in black, one in white. I have been calling customer service for four days, leaving messages. Still no one has called me back.
By EB
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
13 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lighting for the Modern World
Lumitera (lumitera.com) has 13 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 3 reviews with 1 star · Clear filters
I ordered light fixtures with three components. two parts were delivered in black, one in white. I have been calling customer service for four days, leaving messages. Still no one has called me back.
By EB
Poor communication. Rude customer service. Tell you one thing, then when you order all of a sudden everything has a 4 week plus backorder.
By DEREK
Order never processed through thier site, but my card was charged. had to call three days later to get order processed. Was told on Wednesday that order would ship on Friday and I would get a notification. I had to call on Monday to ask about shipping status. Was told I would get a call back shortly and never did. Left vm and sent email on Monday Night. Called 2 hours into the business day on Tuesday to finally find out that light shipped Monday and would be delivered tuesday.
By Garrett A.