Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
127 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lumilux is listed under Cosmetics & Makeup.
Lumilux (lumilux.com) has 127 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
127 approved reviews, newest moderated first
I ordered 2 pairs (buy 1 get 1) that was supposed to come in this nice protective case. I only received 1 pair in this flimsy plastic case, in an envelope. No directions or instructions! (I have never used any fake lashes!)Took weeks of back and forth to get the response of,I'm not eligible for a refund but if I would like the 2nd pair, I'll need to pay 9.99 for shipping.
By Dm
Scam. Order not received.
By Marty W.
I bought a scalp massage comb at a cost of nearly £70. It came but it will not charge so it is useless. I have now emailed Lumilux 5 times asking to return it and for a refund, I have had 1 reply from them asking me for more details that was 5 days ago. DO NOT BUY FROM THIS COMPANY
By Karen M.
DO NOT BUY!!!! I wish I read the other reviews before buying, I read the ones on their website but didnt realize that those are fake and I for example as a cutomer could not write one. I ordered two pairs (buy one, get one free) I got one pair whitout the kit. No mirror, no applicator, which makes the lashes useless. I have tried... I wish I could insert a picture of what I got, but it seems I cant. I wrote them an email wanting my money back for me to send the product back. As a customer I should be entitled to. Their respons was something like this "let us send you the remaining parts of the kit". I replied "I should have had the entiere kit sent to me in the first place, I want a refund". They have not replied.
By Emelie
Heb mail gekregen dat ik m'n order ontvangen zou hebben maar tot op heden niets ! Zou graag een review achterlaten over m'n ervaring met de lashes. Maar dat zal niet gaan als ik beide paar niet heb !
By Maaike Vd H.
I bought an IPL device on October 16th and it has not been delivered yet and my emails are not being answered. The phone number is wrong. Do not buy it. It is a complete scam.
By ketlena
DO NOT BUY FROM LUMILUX Total Scam - Not received my order which was over £120. Mobile number doesn't work and emails have been ignored.
By Justine R.
Scam scam I ordered the magnetic lashes. I only received 1 cheap set of sticky lashes, no kit and no extra free pair this a scam . Did send them an email that I’m wanting a full refund. I received a pair of cheap stick on lashes in a small cardboard box with lots of Chinese writing … scam scam scam
By Norma M.
