Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
184 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lumens is North America’s premier destination for modern lighting, furniture and décor, serving trade and contract professionals as well as consumers. We travel the world to source from 420+ global design brands, curating a product assortment that features iconic designs as well as the latest in contemporary interior décor, including exclusive pieces that can’t be found anywhere else.The Lumens mission to inspire and connect the world with good design has led the company to be a pioneer of innovation, delivering a best-in-class customer experience through our website, editorial content, customer support teams, dedicated trade program and print publications. Our US-based design experts and product specialists, with professional certifications and decades of combined interior design knowledge, are ready to help you over the phone, email or online chat.Welcome to Lumens
Lumens (lumens.com) has 184 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
Showing 11 reviews with 5 stars · Clear filters
Have ordered from Lumens several times and have only had positive experiences. Good customer service and good wide range of products at what seems to be competitive pricing.
By midwestern C.
Response from Lumens· Aug 25, 2026
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are so glad to hear from you. Thank you for choosing Lumens and allowing us the opportunity to assist you! Best Wishes, Kate Customer Experience
Wow…I was shocked to see poor reviews. Our family has been purchasing from Lumens for years….with great results! Fixture selection is wonderful…with many superior manufacturers and selections simply not easily found elsewhere. Customer service, for the rare need, is truly helpful….we highly recommend!!!
By Tim
Response from Lumens· Jun 17, 2026
Dear Tim, Thank you for your kind words. We truly appreciate you taking the time to share your experience. I wanted to mention that many of the negative reviews you may see online are related to a different company called Lumen (without the "s"), which is not affiliated with Lumens. Because the names are so similar, customers occasionally post reviews intended for that company on our review pages. In many cases, the products being discussed are not items that Lumens sells. We certainly aren't perfect, but we wanted to provide that context, as it has contributed to some confusion regarding our online reviews. Thank you again for your support and for choosing Lumens. We truly appreciate your business. Warm regards, Kate Lumens Customer Experience 877-445-4486 [email protected]
I have to write a review for lumens. I never really write reviews anymore good or bad but I’ve purchased 3 different expensive designer lamps from this website and each time they have been shipped super fast and securely! I’m very happy I gave them a chance
By Ashley G.
Response from Lumens· Apr 27, 2026
Good morning, Ashley. Thank you so much for taking the time to share your positive feedback. We’re delighted to hear that you had a great experience. Your kind words truly mean a lot to our team and motivate us to continue providing the best service possible. We’re grateful for your support and appreciate you choosing us. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Kate Lumens Customer Experience
Beautiful lighting and arrived as expected. When I changed my mind about the size of the sconces, customer service rep was very friendly and helpful in getting the first set exchanged. Would order from here again.
By Angie E.
Response from Lumens· Jan 23, 2026
Hi Angie, Thank you for your feedback. We hope you enjoy your lights for years to come. Best Wishes, Kate Customer Experience
Zeer vriendelijk en professioneel.
By desy
Response from Lumens· Dec 22, 2025
Thank you for your feedback Best Wishes Kate Customer Experience
Helped me resolve an issue with my lights (I mistakenly threw away parts) and they got me in touch with the right people who could send the replacement parts.
By Sean
Response from Lumens· Dec 19, 2025
Hi Sean, Thank you for your feedback. We hope you enjoy your lights for years to come. Best Wishes, Kate Customer Experience
I called Lumen's to place an order for a ceiling fan and was so fortunate to have Dontell help me with my order. He was extremely helpful, answering all of my questions about the product in such a kind and pleasant manner. Lumens Lighting is very fortunate having him to represent the company. He is an asset to your customer service team! Because of my wonderful experience I will not only purchase from Lumens again but will also gladly recommend your company to family and friends.
By Patricia
Response from Lumens· Nov 22, 2024
We appreciate you taking the time to share your feedback!
After many days of back and forth, we found the dining chairs we had been looking at and loved for much cheaper at Lumens and bit the bullet. I typically do an exhaustive search of reviews before buying, and while I did look at Google ones, did not search Trustpilot until after completing the transaction (rookie mistake). As you can imagine, I started to wonder if I had made a mistake after all I read. So come Monday morning (order placed iver the weekend) I called both manufacturer and Lumens to verify my order before it was too late. Manufacturer assured me they are a reputable and authorized reseller and as for Lumens, they answered right away and were very helpful. We received our 6 chairs less than 4 days after placing the order (even before Lumens could get us the tracking info). No issues with delivery or anything. As for the reviews online, my sense is the issues are with the specific manufacturers and not directly to do with Lumen and their shipping. This being said, I also didn’t have to return anything… which is another conversation. I will say however, my experience with their customer service was very good. I will definitely consider them first for our next home furniture purchase.
By Repeat C.
Response from Lumens· Oct 10, 2024
Your feedback is valuable to us! Thank you for taking the time to share it.
