Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
70 reviews
Luma Sleep ReviewsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Luma Sleep was founded by three business friends with decades of mattress-making experience. We started our company because we learned a lot and came to believe a few simple things about making and selling mattresses:1. No one should ever have to compromise when it comes to buying a mattress.2. Most retail and online mattress shopping causes compromises and in many cases, regrets.3. A quality mattress is essential for quality sleep; the quality of a mattress is directly affected by the quality and quantity of the materials inside the mattress.4. Your mattress should adapt to you and your uniqueness - every night and all the time.5. The best mattress materials that adapt to you are Talalay Latex and Pocketed Coils.To make shopping for a mattress easy and make sure you sleep better we do four things: 1. We build quality mattresses with designs that are simple and easy to understand.2. We use the best American made materials and more of them.3. We make it easy to compare our products to the competition.4. We give you 100 nights to fall in love with your new bed or return it free. 5. We created our unique Slumber Systems™ so you can transform the firmness of your bed anytime your needs change and for free in the first year. Everything we make and everything we do is focused on your comfort before, during, and after you purchase one of our mattresses – whether that’s in month four or year fourteen. Our goal is simple. Every time you climb into bed, the last thing we want you to think after turning off the lights is “Ahhhhh…bed.”We hope you will give us a try.~ The Founding Team
Luma Sleep Reviews (lumasleep.com) has 70 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 56 reviews with 5 stars · Clear filters
They really worked with us to ensure delivery on a certain day as we were moving into a new home across country and needed our beds on arrival (not before or after). And we love the mattresses and the adjustable frame! Wish we hadn't waited until we moved to get them!
By Sheryl L.
Communication was good and I got an upgrade to “white glove” delivery. Delivery took a bit longer Han I expect at about 2+weeks Beyond that I am very pleased with the bed. I don’t wake up stiff anymore and my periodic lower back pain has resolved. It was a little firmer than I am used to but I ordeeed this based on the website recommendation. I’ve only been on the bed for a little over a month but am pleased with the quality and would not hesitate To order from them luma sleep again
By Scott K.
THE MATTRESS IS AMAZING! I got the "Firm" Queen mattress, half spring half latex, and I absolutely love how both bouncy and soft and firm it is. However, be aware that the delivery company they use, "Manna Delivery", is not so good. They asked me to work from home on 2 different days and then failed to deliver, temporarily lost the package, failed 2 more times, and then after I called to yell at them, finally delivered. And now I'm happy because the mattress is perfect! :)
By Charles F.
My wife and I had natrowed our choices down to The Luma Sleep Hybrid System and two competitors. After calling Luma first and speaking with Stefano we decided to move ahead with Luma. Stefano was very friendly, knowledgeable, and patient answering all of our questions and helping us to select the correct firmness for each of our TwinXL mattresses. We couldn’t be happier with the quality of the mattress and the support after the sale from Luma. I don’t think there is a better quality per dollar than Luma. Thanks!
By Trent
Our bed foundation arrived in a timely manner and in good condition. We used 3 people to put it together but 2 would've been fine and I'm sure 1 ambitious person could do it alone. Assembly was easy and once the foundation was fully assembled it seams very sturdy. After 2 months of use, it has not made a squeak or creek and we have a toddler that uses our bed as a trampoline. The cover that slips over the foundation was nicer than I was expecting. The only downside was the dry clean only sticker on the cotton cover even though their website leads you to believe that you can machine wash it. Or at least that is how I understood it. Overall, I am very happy with it and ,if I needed another foundation for another bed, I would buy this brand again.
By Dan
I know this is primarily a mattress company, but I've ordered four pillows from them so far and they are the most amazing pillows that I and all of my guests have ever used.
By LL
I can't say enough good things about the product quality and service I've received from Luma. I was sort of a high-maintenance customer. I misjudged what I wanted and ordered a mattress that I loved but my back unfortunately did not. Not only did I do this once, but twice. Talked to Stefano in customer service who asked some good questions and provided very helpful information on their products that steered me to the perfect mattress for me. They went out on a limb to find out what would work best and delivered on it, even though it meant a fair amount of work for them (special order/return/exchange). I'm thrilled with my new mattress. The firmness and support features are perfect for me. The return process for the mattresses that didn't work was efficient and no-hassle, as was the refund process. Extremely happy customer here!
By Rosalind M.
Great service, staff very friendly, and responsive to sudden changes in order. Delivery was great. Product perfect. Thanks!
By Dee
