Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
299 reviews
LugxerySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Lugxery.com, we are passionate about connecting you with your favorite fragrances at amazing prices. We know that shopping online requires trust, which is why we are 100% committed to serving you with transparency and care.Over the years, we have built excellent relationships with a wide network of suppliers. This allows us to bring you the best of both worlds: the hottest trending perfumes and those rare, vintage gems that are increasingly hard to find.We understand that a great scent is the finishing touch to your style. We want you to be thrilled with your purchase, so if you ever have a question or need a recommendation, don't hesitate to reach out. We are always happy to hear from you!
Lugxery (lugxery.com) has 299 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
299 approved reviews, newest moderated first
Shipping was extremely fast, product was as described. Will shop here again
By Michael M.
Response from Lugxery· Jul 16, 2026
Thank you so much, Michael! We're thrilled to hear your expectations were met and that you were happy with our fast shipping and authentic products. We truly appreciate your support and are grateful for your trust in Lugxery. We look forward to serving you again soon!
Fast shipping authentic product. Will purchase again
By alexis F.
Response from Lugxery· Jul 16, 2026
Thank you so much, Alexis! We're thrilled to hear you were happy with our fast shipping and authentic products. We truly appreciate your support and are honored to have earned your trust. We look forward to serving you again on your next fragrance purchase!
Product was exactly as described and shipped fast! Highly recommend!
By James F.
Response from Lugxery· Jul 13, 2026
Thank you so much, James! We're so glad to hear the product was exactly what you expected and that it arrived quickly. We really appreciate your recommendation and your support. We hope to serve you again in the future!
I had a very disappointing experience with Lugxery.com. My package was marked as delivered, but I never received it. I purchased their shipping protection expecting it would make resolving this situation simple. Instead, I was told I needed to file a police report before they would consider my claim. For a relatively low-value order, this felt unreasonable and defeated the purpose of paying for shipping protection in the first place. I expected the company to handle the issue through the protection I purchased, not require me to spend additional time filing reports. Customer service responded, but the process was frustrating and placed the burden on me rather than providing the peace of mind that shipping protection is supposed to offer. Based on my experience, I would think carefully before purchasing from this company or paying extra for shipping protection.
By Albina
Response from Lugxery· Jul 13, 2026
Thank you for your feedback. We need to clarify how shipping protection actually works, as it is a structured insurance policy with legal guidelines, not an automatic refund button that operates on assumptions. Our Optional Shipping Protection policy and Terms of Service—which are clearly detailed on our site and explicitly agreed to at checkout—plainly state that a local police report is mandatory if a package is marked as delivered. When a carrier provides absolute photo and GPS proof of delivery to your doorstep, a missing package is legally a crime of theft. No insurance underwriter pays out a criminal theft claim without an official police case number to validate it. We cannot bypass standard legal insurance requirements or invent a different process simply because filing a report takes a few minutes of your time. We remained completely ready to immediately issue a full replacement or refund the moment the agreed-upon police report number was provided, but we cannot issue payouts without the mandatory documentation.
Awesome seller!
By ISMAEL G.
Response from Lugxery· Jul 13, 2026
Thank you so much, Ismael! We truly appreciate your kind words. It was a pleasure serving you, and we hope to have the opportunity to help you again in the future. Thanks for your support!
Great discount on luxury fragrance and delivered in a timely manner
By Christy F.
Response from Lugxery· Jul 13, 2026
Thank you so much, Christy! We're delighted to hear you were happy with the great value and timely delivery. We truly appreciate your support and hope you enjoy your fragrance. We look forward to serving you again soon!
Everything went very smoothly, definitely authentic.
By Andrea G.
Response from Lugxery· Jul 13, 2026
Thank you so much, Andrea! We're delighted to hear everything went smoothly and that you're happy with your purchase. We appreciate you mentioning the authenticity of our products—it means a lot to us. Thank you for your support, and we look forward to serving you again!
Great price fast delivery and packaged safely
By Velda Overbuy EC GOP P.
Response from Lugxery· Jul 13, 2026
Thank you so much, Velda! We're delighted to hear you were happy with our pricing, fast delivery, and careful packaging. We truly appreciate your support and hope you enjoy your purchase. We look forward to serving you again soon!
