Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
364 reviews
Luggage ProsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Luggage Pros - Large selection of luggage, bags, briefcases, handbags, laptop bags, travel accessories, and more. Low price guarantee, free shipping, and easy returns!
Luggage Pros (luggagepros.com) has 364 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
364 approved reviews, newest moderated first
Matthew was very knowledgeable and helpful when placing our order with Luggage Pros. Matthew went above and beyond helping us. He called to tell us the wallet we were ordering had two different features, he wanted to make sure we were ordering the right wallet with the feature we wanted. Our experience was fantastic thanks to Matthew.
By Barbara
I ordered a suitcase about a week ago. Four days later, after they had handed over to FedEx, it appears that FedEx had lost the bag. I told a person named Jodi at customer service that we were traveling several days later and would need the bag before then. Jodi immediately traced the original order for return to LuggagePros, then expedited a new bag out to me. I received it today 3 days before departure. Just a superb experience all around.
By Thomas B.
Response from Luggage Pros· Nov 12, 2024
Thank you for sharing your experience! We're so glad Jodi was able to resolve the issue and get your suitcase to you in time for your trip. We appreciate your kind words and wish you safe travels!
Easy to order, prompt delivery. Quality products. Will definitely order again.
By Scott C.
Response from Luggage Pros· Nov 12, 2024
Thank you for your great feedback! We're so glad to hear you had a smooth ordering experience. We look forward to serving you again soon!
My new wallet came to me completely moldy. I'm very upset. This is outrageous.
By Paul O.
Response from Luggage Pros· Oct 30, 2024
We're very sorry to hear that your wallet arrived moldy. We reached out to the warehouse, and they had stated that their warehouse damage from the hurricane was wind related/power issues. We were not aware of any flooding, or any water-damaged products. We are happy to offer you a refund for the damaged product. Please contact us at [email protected]. We apologize again for the inconvenience this has caused.
I just bought a Travelpro carry-on (with wheels) from Luggage Pros. It arrived quickly and in perfect condition. And the price was great too. Thanks!
By Rob M.
Our order was received lightning fast. We had a problem opening the luggage when we received it. We called customer service, and within 2 minutes we had the problem solved.
By Daryl C.
$15 restocking fee for returns....I guess the 100% return guarantee only goes so far. Will not order anything again from this outfit, will stick to Amazon or others that offer free returns on merch that must be seen to completely decide on a purchase. Disclosed, however missed it when I ordered and returned. Very dissatisfied after talking with them.
By SML
$15 return fee for new items is completely unreasonable today. The ordered item didn’t meet my expectations so now I have to pay a fee that isn’t charged anywhere else for new items with tags? Stay away from buying a small item here because they charge $15 to return anything.
By John D.
