Unbelievable customer service
Unbelievable customer service. Had a small issue and they went above and beyond!! Honestly the best customer service I have ever had!!
By Consumer
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
37 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We design, develop and manufacture cutting-edge optical smartglasses. With over 100 years of combined eyewear experience on the team, numerous industry firsts, and 110 patents and applications, we are pioneering the category of smart and sleek connected eyewear. Visit us online at Lucyd.co.
lucyd.co (lucyd.co) has 37 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 27 reviews with 5 stars · Clear filters
Unbelievable customer service. Had a small issue and they went above and beyond!! Honestly the best customer service I have ever had!!
By Consumer
I bought two different models of Lucyd Glasses. I had a issue with both, which turned out to be a setting on my phone. I emailed Lucyd and they replied within minutes. Since then, I've ordered replacement lenses and their customer service was over the top. It's not often that a company's customer service is perfect. Lucyd has raised the bar! Having used the glasses for a couple of months now, I appreciate the quality of the product. I know I got a bargain too.
By R. S.
Best customer service i've ever received fast and diligent
By Daniel W.
Fantastic customer service. Got back to my email right away and discussed the broken power button with me. They ended up sending a new pair with only a few quick questions and very little hassle. Great product. Will continue to use!
By Kody
Customer service is top notch. I think they must be the most communicated customer service I have every dealt with.
By Anthony S.
Had an issue with a damaged pair inside warranty, lucyd support replaced my order instantly and i couldnt be happier with the service.
By Ty S.
Fast response and reliable service and product quality pretty good for quiet business setting or workout
By Cotey S.
Customer service response time was very quick. I didn't expect to get such a speedy response at such a late hour. Thank you :)
By Jon R.