Don't change phone numbers or lose phone, you won't get paid your winnings
I have played a couple months at Lucky Red Casino. Never had any problem until today. I finally do well on a game and I go to withdraw. I had already sent my proofs of id, address, and copies of cards I had used to play a little earlier. Rep asked if I had same phone number as when I signed up. I told them no, that I had recently left that employer and that phone and number, had belonged to them. Rep asked if I could get a bill showing my name tied to that number. I explained that previous company owned the phone and paid the bill. My name was not on the bill, they just allowed us to use the phone while employed by them. I told them I had to get a new phone and number after leaving company. I was told if I could not verify that number that I signed up with, I could not get my winnings. I did not win with that phone or number. I won it on my new one. I can prove my name, address, face, credit cards. I'm going to lose $700 because I no longer have access to the phone number I signed up with????? Not right at all
By Mary S.