Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
654 reviews
Lucky OrangeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions:Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions.Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track.Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales.All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Lucky Orange (luckyorange.com) has 654 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 595 reviews with 5 stars · Clear filters
This gives user insights in a very unique way. It's a must add-on.
By Lalit P.
Response from Lucky Orange· Apr 3, 2020
Appreciate the five-star review! We love to hear when our customers are having an exceptional experience with Lucky Orange. Let us know if you have any questions. Happy tracking! Cheers - Kelsey from Lucky Orange
Lucky Orange helps us analyze customer behavior and site issues beyond basic analytics to ensure our customers are getting the best experience they deserve. The team at LO are a pleasure to work with and are always available to sort through issues.
By John M.
Response from Lucky Orange· Apr 2, 2020
Sounds like you’ve been working hard to ensure your customers have a great experience on your website. Nothing feels better than finding ways to make customer experience better than ever. It’s our absolute pleasure working with you, and we’re happy to help you in any way that we can. Cheers - Kelsey from Lucky Orange
Great company and product. The heatmaps are very useful in working out customer behaviour. The support team is very helpful too :)
By Edward
Response from Lucky Orange· Apr 2, 2020
We’re happy that you’ve been able to find new ways to improve customer behavior with dynamic heatmaps! Our team is always here to support you, and don’t hesitate to reach out with any questions you may have. Happy tracking! Cheers - Kelsey from Lucky Orange
Lucky Orange is an equivalent of the famous old Nokia phones: simple, reliable and friendly. Unlike the old Nokias, though, Lucky Orange has all the modern features you need - visitors' recordings (with clean and useful segmentation), VERY detailed heatmaps, Live view, customer chats, form analytics, conversion funnels. Once you setup the features you need, it just works. The user interface is friendly, simple and well-thought. Everything is where you expect it to be, and works in a way you expect it to work - smoothly and flawlessly. The prices are very reasonable and the support is great. I've tried a lot of tracking/recording/heatmap services before I'd got to Lucky Orange (Mouseflow, Hotjar, CrazyEgg, Smartlook, Clicktale - to name a few), and Lucky Orange has the best BCR of them all, period. No one of the other services can come even close.
By Nikolay G.
Response from Lucky Orange· Mar 31, 2020
Thanks for the five-star review, Nikolay! It’s not every day that we get compared to a modernized Nokia phone! We’re glad you’ve been able to get the customer behavior insights you need from Lucky Orange. Please don't hesitate to reach out if we can help you with anything! Cheers - Kelsey from Lucky Orange
My website receives an average of 45,000 page views a month and for me it is important to know where my website visitors are coming from and how are they spending their time on my site. LuckyOrange's platform displays this data in a user friendly way. I work alone and though I am somewhat a "techy" person, it's important for me to able to use a platform that is easy to use.
By Jay L.
Response from Lucky Orange· Mar 31, 2020
Jay, we are thrilled you’ve been able to dive into Lucky Orange to make the most of those 45,000+ monthly page views and learn more about our visitors. Don’t hesitate to reach out should I or my team be able to assist you in any way. Cheers - Kelsey from Lucky Orange
Over the past few years, we've used various services to help us understand how our members use our platform, learn about 'trouble spots' and diagnose problems users are having. None have been as easy to implement, manage and use a Lucky Orange. The insight the service gives us has been a tremendous help enabling us to make strategic improvements and to help members 'live' with any problems they're encountering. A must-have for any busy website.
By Alan H.
Response from Lucky Orange· Mar 31, 2020
When you’re able to get a first-hand look at how your members are interacting online, improving your website, customer experience and conversions becomes that much easier. We are happy you are having an exceptional experience and are spreading the Lucky Orange love. Thank you for allowing Lucky Orange the opportunity to make an impact! Cheers - Kelsey from Lucky Orange
I just love luckyorange, it provides a much better way to stalk my customers in realtime. I tried other solutions in past like hotjat for example, but for realtime "spying" luckyorange is the best
By Flavio C.
Response from Lucky Orange· Mar 31, 2020
And we just love customers like you, Flavio! Helping our customers gain a better understanding of their customers is something we take great pride in. Thanks for the glowing review, and let me know if there’s anything else we can do for you. Cheers - Kelsey from Lucky Orange
Easy to install and to navigate through recordings on visitor behaviors that help us make adjustments to websites.
By Dylan
Response from Lucky Orange· Mar 31, 2020
Appreciate the five-star review and love hearing that you’ve been able to dive into Lucky Orange recordings to find ways to improve your website. We’re here should you need any assistance! Cheers - Kelsey from Lucky Orange
