Great customer service provided by Kelsey George
Kelsey George was prompt and got to the bottom of my issue quickly . She made handling it via email painless. She was very kind even though we never even spoke.
By Linda D B.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
654 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions:Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions.Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track.Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales.All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Lucky Orange (luckyorange.com) has 654 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 595 reviews with 5 stars · Clear filters
Kelsey George was prompt and got to the bottom of my issue quickly . She made handling it via email painless. She was very kind even though we never even spoke.
By Linda D B.
Emily helped me a lot. She answered all my questions about using Lucky Orange and gave me few advices. Really nice support :)
By Greg
Response from Lucky Orange· Feb 3, 2023
Thank you for the five-star review! I'll pass along your kind words to the team. Happy tracking! Cheers - Bradley from Lucky Orange
Kelsey is a great ambassador for Lucky Orange which I have happily used for many years. Kelsey understood my problem and via 3 prompt emails was able to guide me in a way that helped to resolve my problem. I highly recommend Lucky Orange for anyone looking for insight into their business.
By Luxurious Home A.
Response from Lucky Orange· Feb 3, 2023
Thrilled to hear that Kelsey was able to resolve your issue! Thank you for leaving us a five-star review. Please don't hesitate to reach out if there's anything else we can help you with! Cheers - Bradley from Lucky Orange
A great intro to a dynamic tool. Thanks!
By Todd P.
Response from Lucky Orange· Jan 31, 2023
Thank you for your five-star review and feedback! We're here if you need anything! Happy tracking. Cheers - Bradley from Lucky Orange
Friendly team with quick responses!
By Lydia M.
Response from Lucky Orange· Feb 1, 2023
Thank you for your five-star review! Happy tracking! Cheers - Bradley from Lucky Orange
Best support!
By Carlo M.
Response from Lucky Orange· Jan 27, 2023
Thrilled to hear it! Thanks for leaving us a review. Cheers - Bradley from Lucky Orange
I really like the service and quality of the app. Justin was knowledgeable and very professional. Taking the time to walk me through and understand all the great features this app has to offer. Thumbs up Lucky Orange!!
By Tammy S.
Response from Lucky Orange· Jan 27, 2023
Thank you for the five-star review and kind words! So glad to hear that you had such a good experience on your demo call. We're here if you need anything! Cheers - Bradley from Lucky Orange
Jordan was detailed in the demo he provided and explained the in and outs. Stayed on the call even longer than the scheduled time in order to make sure he went over all of the new features!
By Dominick R.
Response from Lucky Orange· Jan 27, 2023
Thank you for taking the time to leave us a review! I'll pass your kind words along to the team. Please don't hesitate to reach out if there's anything else we can help you with. Cheers - Bradley from Lucky Orange