Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
654 reviews
Lucky OrangeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions:Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions.Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track.Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales.All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Lucky Orange (luckyorange.com) has 654 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 41 reviews with 4 stars · Clear filters
Good tool, gives usefull information. Very quick support when you contact them.
By Ran
Response from Lucky Orange· Aug 8, 2023
Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! Thank you for this glowing review and recommendation. We’re here should you need anything else! Cheers - Kelsey from Lucky Orange
The pricing is ok and suitable for start up businesses
By MA
Response from Lucky Orange· Mar 7, 2023
Thank you for taking the time to leave us a review! Please don't hesitate to reach out if there's anything we can help you with. Happy tracking! Cheers - Bradley from Lucky Orange
I got struggled with the plan chosen but kelsey was very helpful and made it up to me again, the only thing that was weird that they dont refund back money but they can fix the platform as u wish with paid plan for a period of time ... kelsey was very helpful and made everything easy for me .. thank you
By Rania K.
Response from Lucky Orange· Jan 27, 2023
Thank you for leaving us a review! We appreciate your feedback. Please don't hesitate to reach out if there's anything else we can help you with. Cheers - Bradley from Lucky Orange
Our discussion was late but that was compensated by how Jordan addressed our questions throughout the walkthrough. The breakdown will be: Planning and Schedule a 4 Facilitation and Presentation is a 5 Engagement is also a 5 Action Items and Follow through a 5 Thank you from Hitlights Team
By Dario M.
Response from Lucky Orange· Jan 18, 2023
Thank you so much for leaving us a review and for your feedback! Please don't hesitate to reach out if there's anything we can help you with. Cheers - Bradley from Lucky Orange
Hello . Since Lucky Orange cheange for the new version Don't enjoy so much how it works. But I am client for years. And the other version was working great. Some of the new features are great to. Thansk so much Lucky orange because you help to improve my work on my blog.
By Cristina T.
Response from Lucky Orange· Jan 6, 2023
Thank you for leaving us a review and for your feedback! Please don't hesitate to reach out if there's anything we can help you with. Happy tracking! Cheers - Bradley from Lucky Orange
great app but some technical issues still being taken care of by customer support
By Wolfgang M.
Response from Lucky Orange· Feb 10, 2022
Wolfgang, we understand your frustration and apologize for the inconvenience. I believe our different time zones may have given the illusion we weren’t acting quickly. We strive to provide superior customer service to all of our customers, and you are no exception. I’ve been checking in with our development team and they’ve shared they’re investigating the issues you’re having and working toward a resolution. I’d also be happy to talk with you directly to help resolve any lingering concerns you may have. You can respond to my last email to schedule a time to hop on a quick screenshare or we can meet via WhatsApp, Microsoft Teams or Google Meet if that’s more convenient. I look forward to connecting with you soon. Best Regards - Bradley, Senior Director of Client Services, Lucky Orange
We have been evaluating Lucky Orange and are really happy with what the tools does and how it works, Would recommend this highly!
By Joe
Response from Lucky Orange· Sep 10, 2020
Thank you for your recommendation and review, Joe! Accessing what your visitors and customers do on your website is so rewarding. Don’t hesitate to reach out with any questions you may have, and happy tracking! Cheers - Kelsey from Lucky Orange
I had a major issue with Lucky Orange! And like never before in my online marketing experience did a company do so much to help me overcome my grievances. And at 3 am (their morning, not mine). The service itself is invaluable; we cannot possibly guess what our customers are experiencing on our website, where they are getting stuck etc. This is where Luck Orange comes in. Lucky Orange is a great product with good people behind it. Thanks for allaying my fears, Bradley. HEADS-UP: If you are on a budget or just testing the incredible capabilities of this service, turn off "Keep me tracking". See the 'How does "Keep me tracking" work?' answer under the Billing section of the FAQs for more info. If like me, you drive a lot of paid media ad traffic to your site your bill will skyrocket if this is not turned off Have fun!
By Transparent D.
