Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
654 reviews
Lucky OrangeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions:Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions.Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track.Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales.All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Lucky Orange (luckyorange.com) has 654 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 41 reviews with 4 stars · Clear filters
i liked getting a peek at how it works, especially heat map
By Johwanna A.
Response from Lucky Orange· Jul 18, 2024
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for your review! Always here if you need anything from our team. Cheers - Justin from Lucky Orange
With The Lucky Organge I could easily track previous chats, and even monitor their activity on my site in real-time. This level of insight allowed me to tailor my responses to each visitor's specific needs, resulting in more meaningful interactions.
By Top Tier Attire And A.
Response from Lucky Orange· May 8, 2024
Thank you for sharing your experience with Lucky Orange! It's wonderful to hear how our tool has helped you personalize interactions and enhance visitor engagement on your site. Visitor behavior really makes all the difference! Feel free to reach out if you need any further assistance. Thanks again for your review, and cheers to more meaningful interactions ahead! 🌟 Cheers - Emilia from Lucky Orange
Very cool platform with a lot to offer! I'm impressed at the number of functionalities that Lucky Orange provides. I signed up to access session recordings and heatmaps, but I may be able to use some of the other features like chat and funnels. There are a few things that are a little glitchy, but the support team looked into them ASAP for me. I've received great service so far. I'm looking forward to using Lucky Orange to improve user experience.
By Suzy
Response from Lucky Orange· Feb 12, 2024
We love to hear that we’ve been able to impress you with our 20+ features! It’s amazing what you can learn from session recordings and heatmaps, and adding in additional tools like chat and funnels brings you even more insight to use as you improve your user experience. I’m glad we were able to get your issues sorted out quickly. Thank you for your review, and don’t hesitate to reach out to our team if you need anything! Cheers - Jordan from Lucky Orange
The heatmaps, recording capabilities, and analytics are great. Very easy to install. But the add to cart action and purchase conversions are not being reflected. I'm going to contact support.
By Takayuki A.
Response from Lucky Orange· Feb 8, 2024
Thanks for leaving us a review! We love to impress our users with our technology, especially when it's easy to install and use. We hate to see that you're having issues with some of your events. Send an email to [email protected] referencing this email, and our team will get to work to resolve your issue. Thanks again for your review! Cheers - Emilia from Lucky Orange
I think the platform is very interesting to see different variables on the website traffic/conversion - my only suggestions are that it is often too much data to really know where to dig in. I would love to see opportunities and top engaged visitors front and center. Also, do you guys have the ability to add more identification to the customer like a Clearbit?
By NA
Response from Lucky Orange· Jan 1, 2024
Thanks for taking the time to leave us a review! We a pre-saved segment called an Optimizable Segment that can show you visitors who were most engaged, confused, etc. See this help doc for more info: https://help-preview.luckyorange.com/article/451-what-are-optimizable-segments We offer many ways to pass in information like Clearbit - you can connect Clearbit via Zapier or pass in custom user data (help doc here: https://help-preview.luckyorange.com/article/362-how-to-pass-in-custom-user-data). Reach out to our support team at [email protected] for more info! Thanks again for your review, and we're here if you need anything! Happy tracking! Cheers - Bradley from Lucky Orange
Demo by Emilia was helpful.
By Shraddha G.
Response from Lucky Orange· Sep 28, 2023
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your website's journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking! Cheers - Emilia from Lucky Orange
Have only done some early stage testing on LuckyOrange as yet, but so far so good - clean interface and a powerful toolset.
By Alex
Response from Lucky Orange· Aug 25, 2023
Thanks for leaving us a review, Alex! Even in the early stage testing, we're thrilled that we've been able to impress you with our features and interface. If you need anything, don't hesitate to reach out! Cheers - Emilia from Lucky Orange
I've been using Lucky Orange to improve our knowledge of how people are engaging with our website. The platform is intuitive and easy to use and gives in-depth knowledge on how people are using our site to help us make more informed business decisions.
By Heloise S.
Response from Lucky Orange· Aug 8, 2023
Nothing feels better than finding ways that make your customer experience better than ever. Thank you for such a glowing review! We’ve passed it along to our sales and development teams to share the love. We’re always here should you need anything! Cheers - Emilia from Lucky Orange
