Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
654 reviews
Lucky OrangeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions:Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions.Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track.Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales.All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Lucky Orange (luckyorange.com) has 654 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 595 reviews with 5 stars · Clear filters
Very useful, helped me solve the problem
By waimao
Response from Lucky Orange· Aug 29, 2025
Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange
This app is great and helps us getting insight of customer behavior.
By Otafuku F.
Response from Lucky Orange· Aug 1, 2025
Thank you for your review! We’re thrilled that you’ve been able to get so much from Lucky Orange visitor behavior. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
Great support service
By Milano F.
Response from Lucky Orange· Aug 1, 2025
Thank you for your review! We’re always here to help our customers be as successful as possible, both now and in the future. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
Justin was great at explaining how Lucky Orange works and how to navigate the platform. I'm looking forward to learning about our customer behavior and pain points through the platform so we can make changes for a better site experience.
By SAAD
Response from Lucky Orange· Jun 27, 2025
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange
Had a great onboarding call with Justin from the Lucky Orange team—very helpful, clear, and informative. He walked me through the key features and answered all my questions patiently. The platform itself is incredibly useful for Shopify merchants. I especially appreciate the cart value insights, pre-built funnels, and pre-created events that make understanding user behavior quick and actionable. The Discovery Tool is also a fantastic way to identify pain points efficiently. Highly recommend Lucky Orange for any Shopify store looking to improve conversion rates and user experience. Great product and top-notch support!
By John
Response from Lucky Orange· Jun 27, 2025
Thanks for leaving us such a thorough review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. There really isn’t anything like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Please let us know if you need anything! Cheers - Justin from Lucky Orange
I’m really impressed with your system and how you can track and view your customers interactions. At times, I’m not able to see interactions due to the system not picking it up on time. Overall, it’s still working well, and it’s helping me to see where my customers are landing.
By Jade
Response from Lucky Orange· Jun 27, 2025
Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Justin from Lucky Orange
Justin took the time to walk me through all of the features and I was able to learn quickly where to see the analytics I was hoping to find! I'm excited to share with my team how the heatmaps work by simply loading with Lucky Orange.
By Himedi
Response from Lucky Orange· Jun 27, 2025
Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
Davvero molto utile per capire cosa c’è che non va nel tuo sito e l’integrazione con shopify è semplicissima
By Marco S.
Response from Lucky Orange· Jun 27, 2025
Grazie per la tua recensione! Lucky Orange offre tantissime funzionalità che possono aiutarti a vedere dal punto di vista dei tuoi clienti come interagiscono con il tuo negozio e a ottenere un feedback prezioso. Facci sapere se hai bisogno di qualcosa! Saluti - Justin di Lucky Orange
