Customer service is always nice and…
Customer service is always nice and helpful. Tina was quick to help point me in the right direction!!!
By Meegs
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
207 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Play, win, and enjoy the thrill at LuckyOne, the social casino everyone can join. No purchase necessary, and fun is guaranteed every day.
LuckyOne.us (luckyone.us) has 207 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 158 reviews with 5 stars · Clear filters
Customer service is always nice and helpful. Tina was quick to help point me in the right direction!!!
By Meegs
Best customer support on a online casino ive ever had by far. I recommend melody they will fix your problem quick with no headache. Amazing
By Nick P.
So far my experience at luckyone has been very great I ran into a kyc verification issue today when trying to do my first redemption, and that's when I was connected to live support agent by the name of, Lana. And she was very patient very very professional and answered all my questions, she's great! After I was able to successfully get verified and I also was able to resend my first redemption in and now I'm waiting for it! I will be making another review on here once I do receive my redemption!!
By Mmb
Love this site and the games, very nice and very informative customer support, Marley went above and beyond to make sure my issue was taken care of. Thank you
By Oliviagrace
Lara helped me so much with my verification process. Awesome platform!
By Anthony B.
I just have to say… I am beyond impressed with the platform and the amazing customer service. Lara went above and beyond to help with my KYC verification. She fixed the issue immediately and allowed me to play. I am also amazed at how fast the redemptions are. They are literally instant… my very first one was in my account in less than 5 minutes. I play a lot of these social casino sites, but I have to say this one has blown me away. Thanks Lara for the great customer service and thanks LuckyOne.us for a great user experience.
By James W.
Great customer service! I was having trouble with the kyc verification so i messaged support and they fixed it right away. Great service!
By Justin L.
Marley took care of my DOB verification issue with ease.
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