Customer service.
Customer service wasn't that great. Didn't get responses on my emails except for once saying it would ship in a week, when it took another month to ship out of the four months.
By Samarah
Sunday, November 8, 2026 · Customer reviews of US businesses

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Excellent
780 reviews
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At Luca Designs® we create a wearable second skin to empower the wearer with a sense of belonging, originality, and confidence. Our jackets inspire inclusivity with a unique edgy interpretation of pop culture heroes, villains, nostalgia, and high-end fashion.Luca Designs is a unique designer set out to create a mix between fashion and characters, while keeping the social acceptable factor of all designs. Gaming and fashion enthusiast can wear their favourite characters everywhere.Luca Designs creates what fans truly desire and also offers custom made and custom tailored jackets at a very reasonable price.Luca Designs created an overwatch collection of jackets that are labeled some of the best quality gaming themed jackets ever produced.
Luca Designs | LucaJackets.com (lucajackets.com) has 780 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
780 approved reviews, newest moderated first
Customer service wasn't that great. Didn't get responses on my emails except for once saying it would ship in a week, when it took another month to ship out of the four months.
By Samarah
I came across Luca jackets at a convention and had no clue something like this actually existed. They have jackets from video games, anime, super heros, movies and like anything else you can think of. I ended up buying a star lord jacket right on the spot after trying one on. I love that jacket, it looks just like starlords but it also looks just like a normal leather jacket but cooler.
By iamstooge
Luca and Josh helped me in fitting a leather jacket (had to order it). Quality seems great and they were cool to work with. Good experience.
By Alex D.
Met Luca at FanExpo Chicago, Great customer service and awesome merch!
By Starla
Amazing jackets ! Go see Hayley and she is knowledgeable, super nice , and a great person!
By Traditional Karate of C.
Really great person and company! The quality is absolutely insane. Im looking forward to making MULTIPLE purchases. Luca, Josh, and the rest of the team were awesome.
By Evan H.
the jacket was amazing when it arrived! I ordered this for my boyfriends birthday. around the first of march. the only thing i was not happy about was the fact that it was a preorder. but I was not aware of this when ordering. so it was late july when it arrived. disappointed with that however very very pleased with the product. they knocked it out of the park with the quality and craftsmanship of the jacket!
By RONNIE C.
Great product wonderfully made, looks amazing. Definitely recommend
By Galaxy D. W.