Luca + DanniReviews of lucadanni.com

I ordered Easter gifts for my granddaughters and when they arrived, despite measuring, they appeared too small. I began a return immediately and ask for the new bracelets to be mailed directly to them in order for them to arrive for Easter. I have now sent 4 emails since Friday w/o reply as to where we are in this process and where they are being mailed. My answers always come after 5 pm when I am not looking at my emails and on into the night. I am very very frustrated at the lack of ability to reach someone and have it be timely. I will not use this company in the future.

I have ordered several times over the last 4 or 5 years and never experienced a problem that is until now. I have contacted them through email several times and never a response. I've been waiting over 2 weeks for a update so I can track my package or at least try to get some kind of idea when it will arrive. I ordered over $100 in merchandise that was supposed to be for Christmas. I ordered before the last date to arrive in time for Christmas and I am still waiting. Customer service is a joke if you need to find out anything. I would love to have my merchandise but if not then they need to send a refund.