lubluelu.comReviews of lubluelu.com

Betrüger. Dampfbesen nach 1 x benutzen defekt. Jedesmal ki antwort. Bloß die finger weg

Absolutely terrible experience with Lubluelu. I ordered a robot vacuum and received an incomplete product with one of the side brushes missing. I sent them clear photos and even their own customer service eventually admitted in writing that they could see the side brush was missing. You would think that would be the end of it and they would simply arrange a refund. Nope. I contacted them on 20 August and was told somebody would contact me within 24 hours. Nobody did. I contacted them again on 21 August and was promised AGAIN that somebody would contact me within 24 hours. Nothing. By 25 August, their own customer service acknowledged that I had already been waiting FIVE DAYS without the promised follow-up — and guess what they told me? Someone would contact me within another 24 hours! How many “24 hours” does a company need to deal with a product they themselves acknowledge arrived incomplete? At this point I have had enough. I paid £154.37 for the product and I am now pursuing the matter through my credit card provider under Section 75. Based on my experience, the customer service is an absolute joke. They keep making promises and then doing nothing. It genuinely feels like they are just trying to delay things until customers give up. I would strongly advise people to think twice before buying from this company. I certainly won't be buying from them again.

10 Trys = one good support by a real Human 9 fails with ki

Gerät während der Garantie defekt. Es wird kein Ersatz geschickt. Ich habe telefonisch und schriftlich mit Fristsetzung und per Einschreibebrief (3 mal) (34 Mails) zweimal mit "Frau Feiberg" telefoniert. Kein Ersatzgerät erhalten. Wer schaltet einen Anwalt ein für einen Staubsauger von 150,00 €. Da kann man das aussitzen. Das ist wirklich mit Abstand das Mieseste was ich je erlebt habe. VERBRECHER

Ich habe einen Staubsauger gekauft, der bereits nach maximal vier bis fünf Benutzungen innerhalb eines Monats defekt war. Ich habe den Hersteller zwecks Garantie informiert, aber es gab keine angemessene Reaktion von ihm. Ich habe lediglich eine E-Mail mit der Aufforderung erhalten, den Fehler zu beschreiben. Wie soll man es aber noch besser beschreiben, wenn der Staubsauger einfach nicht saugt? Finger weg von den Produkten!

Bought first vacuum and adaptor cable split on 2nd week. Contacted customer service who promised replacement charger. This was 3 months ago. They then said no adaptors so they would send replacment vacuum. Still nothing and i have contacted them on many occasions. They do not uphold warranty clause and are shocking to deal with. Never again.

Do not buy from this company total scam and the things they sell are crap stay away

Terrible in every way. Faulty robot vacuum; emails went round and round in circles for many months. They are scammers. AVOID!