Cra-Z-ArtReviews of lpfpuzzle.com

I bought a 1,000 piece puzzle and in the end it was missing a piece. I went to Cra-Z-Art's website and filled out their form -- twice -- letting them know what happened and asking if they have a replacement guarantee like other USA puzzle companies. They ignored me. Wish I had come here first and read the bad reviews. Could have saved the cost of the puzzle and effort that went into trying to complete it. Never again!

It's so frustrating to get a brand new never opened 500 puzzle and find that a boarder piece is missing after putting hours into putting the puzzle together.

FOUR missing pieces and one extra piece in a brand-new puzzle is unacceptable. Mistakes happen, but after reading other reviews it seems that this is a common occurrence. They say they'll replace it with another lkq, but we don't even have a choice on which ONE they send. IMO The offer should have been a coupon for four puzzles (the number of missing pieces). We gave them a second chance to improve their customer service to no avail. We'll avoid buying puzzles from this company in the future.

Never again. Missing pieces. Too many pieces that are the same and can possibly fit in one place only to find out they go in another. Ridiculous.

I really wanted to give this company the benefit of a doubt but they are absolutely unbothered by their poor customer service. I purchased a 2000 piece puzzle only to find that at the end of putting the puzzle together I had 3 unrelated pieces left. Beyond that I was missing 4 pieces to the puzzle I put together. I contacted their customer support and was immediately contacted requesting information related to the puzzle. The email stated they will send a replacement of equal or greater value. Needless to say I never heard from them again. I resubmitted the issue and here it is over a month later and no communication. As an avid puzzle person I will never purchase anything from this company again including art supplies.

Got a puzzle and had 3 missing pieces and 3 duplicate pieces. They say that if you are not satisfied to call or email them which I did twice by phone and email. They never got back to me. Overall nice puzzles, but their customer service sucks. Better chance of hitting powerball than getting them to do anything. I will not be buying their puzzles in the future.

We purchased a Cra-z-art puzzle. It was missing pieces. I used their online contact form to report it. No response. I completed a 2nd one. No response. So then I called. Of course you can only leave a message for this type of issue. Left a voicemail, and it’s almost a week later and, no response. I will NEVER purchase anything from this company for myself or any of our 8 grandchildren. Can’t remember exact dates, but 2 online forms completed in August andSeptember, voice mail left in September. Terrible customer service.

I would like to leave a positive review on behalf of this company. Their puzzles are a dollar at the dollar store. Thank you for bringing me hours of fun doing a puzzle for such an affordable price. I’m sure there are plenty of older people that appreciate that as well considering many people in the elder years are on a fixed income. The puzzle pieces don’t have that ‘lock in place’ feature that some of the more pricier puzzles have but they still fit together just fine. I have yet to have a puzzle that is missing a piece or any duplicate pieces. They all fit in place. I wish I didn’t read these awful reviews before finishing my first puzzle because I literally was so anxious completing the puzzle thinking a piece was missing or getting irritated because I thought it didn’t fit in place correctly but yes, puzzle came out just fine. I even glued it afterwards and it’s hanging in my living room. Thank you cra-Z-art !