LoveShackFancyReviews of loveshackfancy.com

I wish I had come here and read the reviews before purchasing. I paid for the $20 gift wrapping service thinking it would come with the pretty pink wrapping as displayed in the photo on their website but nope not even close. I am livid that I was even charged for some sh*t like this it clearly should’ve been free. Other than that delivery was fast. This took away some of my excitement especially because this was an early birthday gift to myself.

Gorgeous pieces, but extremely overpriced for what they are worth. Also customer service- does anybody actually work here? Every time I have an issue with my order, I email, I call, I Instagram message. Nobody ever gets back to me when I call and leave a message. It’ll be weeks before I get in touch with someone. Also they are very unforgiving. When I have had issues with my order, for instance, when I placed an order by accident and got the size wrong and I wanted to change it. They said it was finalized and I couldn’t change my mind anymore. I’m not going to buy from this place anymore not worth the stress.

Every time I have ordered online, my order has been incomplete or incorrect! Some of the items we want are not in our local store, but when I place orders for items in stock, it takes them a week to fulfill the order and then they refund me stating the items are now out of stock! I have received incorrect items in my orders, and most recently I was missing a large item from my order. Customer service had me file a claim with the shipping protection. I am always sure to add it to LSF orders because they have a very strict, not our problem policy! Customer service is okay, I feel like for the price point of their items, customers should get more than a “sorry for the inconvenience”. Especially for repetitive issues! Shop in store if you’re able, because they definitely don’t have the online sales together!!!!

Love shack fancy forgot to indicate on the shipping that duties were prepaid, so FedEx demanded additional duties. Company says they will refund in 3-5 business days. Had to waste almost an hour going to a FedEx shipping centre. Floral leggings I purchased have a run in the fabric near the knee and I’ve had them less than 24 hours. More crap manufactured you know where. Designs are cute, but no quality for the price. Never again.

I have placed about a dozen orders over the past 9 months. Shipping is slow, and packaging is cheaply done. My last order was placed on 12-14-2024. I ordered a pair of pants, a child skirt, and preordered a pink satin skirt. Immediately my money was refunded for a pants. Item was available then canceled. The childs skirt arrived. I awaited my pre-order of the satin skirt and completely forgot about it. I went online 3 days ago and looked at the skirt again which was available but not in my size and realized I had placed the pre-order and never received it. I had to contact them email. They said my size was no longer available despite begin pre-ordered and never sent me a email. They never sent me a refund until I CONTACTED them. I am so done with Loveshack and their overpriced junk. They take orders, do not fill them, and never contact you.

I've been to Love Shack multiple times and purchased so many items both in store and online. In person, I've only ever shopped at the Nashville location. Every time I went there, there was one main associate that helped me, Kara. She was so friendly and always made sure she had stock for me that's she knew I would love. She would even email me with ne arrivals to order before they hit the floor. Since she's left, I've received texts from what seem to be am associate at Love Shack and they say of I need anything that they're happy to help, however anytime I text back about an item, they never respond. The biggest reason I stopped shopping at LSF was because of the quality. I bought a beautiful sweater with the cutest bow on it and sequins. I believe the sweater was in the $200 range. However, the first time I ever wore it, I noticed so many of the sequins were loose, dangly, and on the verge of falling off. This isn't the only item I've had quality issues with, and when I'm spending an average of $2,000 per visit, I would expect consistent quality.