LovesacReviews of lovesac.com

After spending 12k on the Lovesac sectional, I am completely disappointed! We received 26 boxes and it took 5 adults 2.5 hours to assemble. There was nothing easy about it! Oh yeah and now hooking up the sound and charging system that’s a whole other story…(after 2 days of trouble shooting and disassembling and reassembling which is a pain in the rear still not work correctly) .I see why they don’t offer assembly. Do not buy this sectional if you don’t have a team of athletes to assemble it and an IT guy. It not as easy as they say or make it look on TV. Definitely not worth the money!

Some companies sell furniture. This company sells agendas. A sideline is furniture sales.

Horrible. The sac is HUGE. It flattens out in the most uncomfortable way and has to be fluffed every few days. Well me fresh after having a baby wasn’t told that. Try flipping a 75 pound sac around 2 days after labor. OW. We’ve had ours for 3 years now and the seam of the cover is ripping. They claim to allow you to replace foam but they won’t allow you more than two boxes of foam at 10 pounds a box. My sac is 75 pounds. Make that make sense. So i now cannot use my sac due to ruined foam. Can not replace it despite being told it’s a “lifetime warranty”. But hold on, it’s not lifetime with accidents or normal wear and tear and the covers for the sactional warp and look like bubble wrap after a few washes. Will they replace that? Nope! So the 6k you spent on a sactional and a sac because wow their floor employees sure know how to lie their way into an upgrade, is wasted! So beyond thrilled we made this purchase and SO happy we’re stuck with it now! 🙂 Do better LoveSac. You’re disappointing.

Lovesac does an incredible job on their marketing. They do videos, and commercials of couples re-arranging their couches so easily, and it almost looks fun! The spill red wine, and with a breeze you can take it off and wash it. That part is true. You can take the covers off and wash them. However there's a lot of other couches on the market where you can do the same. It's the putting them back together part that is a divorce waiting to happen! These things are ridiculously hard to put back together! I shouldn't have to skip a day at the gym, because I know I'm going to get my full body workout putting the covers back on. Not worth the aggravation. I own 3 airbnb's and in those I put a pottery barn couch which the covers can be washed as well, in my opinion it is superior to the lovesac.

I didn't actually buy LoveSac, so ignore me if you just care about actual customer experience. What I can tell you is this: LoveSac customer service is abysmal, and the paltry quality of the furniture (at least based on the showroom) is far below what it costs. We toured a LoveSac store and it took us a solid 20 minutes to be approached by staff, who even after approaching, felt entirely disinterested in our needs. Eventually, the poor reviews, bad feel and look, and poor service caused us to leave and explore other options. We settled on a La-Z-Boy couch, which we anticipated would cost double the price of a similar LoveSac. Little did we know, we saved about 30% by choosing superior quality. That 30% mark even includes the 5 year warranty and waterproof treatment for La-Z-Boy (didn't see either of these options in the LoveSac store). We first explored LoveSac with the assumptions that (1) they were affordable for a customizable couch and (2) they were washable and easy to adapt. Our discounted, superior La-Z-Boy was more affordable, and entirely customizable and washable still. If you think these are "pros" for LoveSac, please do thorough research on other companies because many offer these exact same advantages along with better prices and quality.

Can you do negative stars? If you have trouble you will be told you can return it? Great, I spent over 1K on a beanbag chair. Turns out the online dimensions aren't quite right (as it squishes out so much) and it was huge. I wanted the next size down. They send you a garbage bag and tell you to use a vacuum cleaner to shrink the thing into a tiny bag (and it isn't happening). I don't know what to do with this thing.

We purchased our dream sofa during the Black Friday awake in November 2022 not realizing we were purchasing what would turn into a soured experience dealing with Ryan and the Willowbend store. First, they no long offer in-home set up for a product that cost $10K-$15k. Let me say it’s a nightmare that will leave you in tears if you live alone as it’s practically impossible to assemble this by yourself and the directions do little to nothing for you. Now Jar-Mar was amazing helping me navigate this. His professionalism, compassion and customer service mentality embodied leadership, yet he is just a team member. Now for the nightmare. The subwoofer which is installed under the sofa before building it was defective. Please not this is a $3-5k product alone. I reached out to the store and after it was determined it needed to be replaced another was order but no communication was provided to us so we just had to wait. At the end of last week we finally got a call to set up the swap out. Ryan came over to swap this out and in the process broke a clamp which now we are waiting for a replacement under warranty. When I expressed the frustration on just how the process has gone but that I still desired to purchase pillows to match our dream-nightmare sofa I asked what concessions could be offered? Ryan and his DM offered us $21.10 of the matching pillow which cost $422.18….. yes you read that correctly. We were offered $21.10 off for a product costing us $9K. Today I made my first payment on a sofa that was just made functional yesterday. Ryan has shown us that he and his DM do not value people…. They are about sales sales sales!!! While we were able to enjoy our first movie last night using the sound system I must warn you about dealing with the Willowbend Lovesac store. We do not recommended this store and would encourage you to find another store in the Dallas/Ft.Worth area to purchase from just in case you have any warranty issues! You want to spend your money where they not only value your sale but also your satisfaction which this store does not. I have attached Ryan and his DM’s views of customer service. As a person in leadership and in management myself… this is not customer service and I’m sure this does not reflect the value of this company as a whole. Willowbend needs new management and the District needs now leaderships if this is what we call acceptable for such a high dollar item. I will not be purchasing from this location again. We will find another store in hopes of a better experience!

Beautiful love sacs, and sectionals!!!