LovesReviews of loves.com

Loves in Hardin Montana has huge potholes exiting and entering the big rig area. Bottomed out motorhome exiting and cracked front cap. Spoke with the manager at Love's and he informed me that they know they have an issue and have repaired the potholes previously. He filed an incident with Love's Risk Management. Risk Management has delayed this now for over two months and now claim that it's the city's property not theirs, so they have no responsibility. This is a short dead end road that Love's had built to service their fleet area. The asphalt that has deteriorated is the patch that Love's paid for and had repaired. This is not an acceptable manner to handle road surface issues at a Love's.

Unfortunately we can’t give it a negative review. We have a 44’ 19000 lb Toy hauler. We had a flat on the RV. Got to the Love Stop just south of Tifton off 75. My husband went in to see if they could do a tire change for us. We had a spare. The attendant said they don’t do “small” jobs. Not exactly a small job. After struggling to get the height we needed to get the spare on I went in to see if MAYBE they would help. FAT CHANCE. As I walked past three service trucks to enter their office I explained that we are 44’ long about 20,000 lbs. they said no they can’t help. The jacks they use run on air. I then replied. So if you get a service call you can’t change a tire. They replied. Yes the trucks have generators. But yet you can’t help us in your parking lot!? Nope

I downloaded Loves Connect app because an associate told me I would get GREAT benefits and shower credits. That was a lie. As a "casual driver" I get a measly discount on gas and a free fountain drink if I buy 4. Can't even get that deal on cheap coffee, which I actually drink. That's it. I drive 80 thousand miles per year for work and have filled up at Loves every single time for months now. And I don't even rate a free shower from time to time? Worthless app, worthless company unless you drive a big rig. I'm uninstalling their app and going to Flying J now. They already award me shower credits and an equal gas discount. I should have gone with them from the start.

I am totally fed up with the cashiers at the fuel desk and some of the managers just lying to my face , to lazy to job correctly ,or don't know how to do the job and trying to argue. the stores where I ran into the problem is #360(horse cave ,KY sept.20,2024) (they was nice and didn't argue but still didn't resolve my problem because they didn't know how. Store #244 (Jackson, TN) (lied to my face and said it wasn't possible. Refused to even try. 9/20/2024 around 5am). Store #637 (Payette, WI ticket# 4674938 - 09/07/2024) (Argued, was rude, lied and claimed it couldn't be done . claimed they had different software from other loves travel stops. When I said I would call in the guy and younger woman replied they didn't care. I overheard them complaining about a driver that they actually had to call the cops on I wonder why.) Store #332 Burbank ,OH (09/06/2024) (manager with short bleach blonde hair said it could be done instead of saying she didn't know how . ticket #97463698) Store #177 (Kansas Turnpike #2251876) after multiple transactions claimed I cant used my debit, business debit for fuel which is completely false. (09/02/2024). Happened at store #177 Kansas turnpike again at 6 am 9/23/2024. General manager Dirac Kimber told me they are on the easy go system and they could accept corporate cards where I can get my driver code mileage, and other information. I showed them one way to also it in cash then they started accepting cash. I told them you can do it with a credit card and I was told to leave. All the while store manager Joseph werly who didn’t know I could get the information on cash pay until I said so kept talking while I was trying to explain to the aforementioned general manager that the information could be manual imputed even on credit cards. If you did know how to do it why keep talking aggravating me while I’m talking to your boss? Yet saying I’m disrespectful when butting into me and your boss conversation is totally disrespectful if no one asked or was talking to you. The thing I wanted at every store was to have the driver code, miles. company, and trip number. I know most would say what's the big deal? I don't get my fuel surcharge if that information is not on there and its actually their job. I lose between $1-$1.67 a gallon its really starting to add up since I fuel at loves exclusively. Its not bad enough people block the pumps and take 30 minute, shower and even block pumps off to take ten hour breaks and no one does anything now they wont even do the job they are hired for. I have tried with cash ,same problem. Debit card , same problem, even use my personal corporate card , same problem . Then go to another store no problem. I even call customer service to lodge an complaint and she advised that I should go to love that I don't have a problem. That just not possible because I'm not in the same area all the time , don't control traffic or the weather. I got in touch with tech support at the advice of store #360 manager and tech support hung up on us. How can you fix this issue? Probably more training and getting rid of rude, and people that don't want to be there(store#637 would be a good place to start.) The congestion at the pump could be solved by mangers walking the lot and actually calling tow trucks and towing trucks. The word would get around quickly . If a store manager or any manager cant enter a transaction manually demote them. That a clear sign of the quality of employees that store will have . How can you expect the employees to do what the managers cant? Someone could actually look into these complaints from time to time. Hire me as a customer service consultant to travel from store to store as boots on the ground t get these stores back on track. Another problem is people bringing pet into the truck stops around food which is a clear health hazard. These aren't service pets. This is not only frustrating it’s a sad situation when you have general managers that have no clue. I even took a picture of the general manager that told me I had to leave .

Accidentally booked the wrong RV site in South Dakota, so couldn’t make it (wrong direction), and I realized my error only about 20 minutes after booking. Called to get it changed and they refunded the booking and I just needed to make the new one. Turns out they still charged a 50% fee for cancelling. That would have been just about the cost of booking the other site, so we just didn’t bother booking and stopped using them for fuel and supplies. We had already spent over $600 on them over the past two weeks. Opened a case with customer support and have not received any sort of response. Chances are we’ll just be using Pilot and Flying V from now on for our trips.

have gone to this loves many times and have seen different gms over the the few years I've been to store 730. The new Gm Melissa that's currently running the store is very rude not nice to her staff nor does she have any compassion what's so ever for her customers. I was waiting in line to get a few items the cashier was trying and did ask for assistance, no help. So i walked over to diesel side where the cashiers where on their phones and trying to clean showers. Standing their I could see the gm sitting on her phone ignoring the fact customers are trying to get their stuff payed for and leave. I'm sorry but 2 people at diesel, 1 on the gas side struggling with line of customers but yet she's sitting on her phone in the office while her crew is on phones and not caring about nothing else. I won't be back to store 730 they have lost my business for good. She really needs to have better communication skills n learn to be more nicer to her customers. Maybe she isn't in the right position if she can't be respectful to her crew or to us customers.

At neosha store 585 A man named Gary helped me get a ride to get a part for my car Great and helpful person!!! Give the man a raise!!!

Called 25 minutes from Circleville Ohio saying the driver left 20 mins ago. 5 hours went by and I got to the shop there and the manager said he had another road side then I said that was 5 hours ago so he lied. Now he's been back and they just put another truck in the shop before me