Love Lace UkReviews of lovelaceuk.com

I would honestly give a minus 1000000 if this option was available. I orderd 2 dresses from lovelace via the Debenhams website at the beginging of August at a cost of £180.00 I receieved them around the 11th of August .I tried returning them the day after and the returns portal kept saying something went wrong. After numerous emails to lovelace and Debenhams I still didn't receive a returns label until the 9th of September to which I returned via the Evri shop. After waiting I never receieved an email to say that they had received the dresses and when I tracked the dresses to see where they were it said at Royal mail sorting office which I was told this carrier wasn't an option to retrun the dresses in a previous email!! Again after more emails and stress i finally receieved conformation to say that they had receieved the dresses back at the warehouse on Monday this week and finally today I have had my refund.. I can honestly say this has been one of the most stressful times I've ever had returning a parcel. 40 days in total. I really don't understand why it takes so long to refund someone. It's safe to say I won't be purchasing from lovelace any time soon 😡😡😡😡😡

I would put zero, but that’s not an option. I can’t believe this company is a seller through Debenhams. Took 3 weeks to deliver. The dress that arrived (that was over £90) is of such low quality I believe it is a shein or temu dress. It was also a totally different colour. Contacted the company for a refund and it was a long returns process requiring photos and multiple emails. They then came back to me and said I was outside the refund window. So no refund. This company is a scam and likley a shein drop shipper. Please don’t waste your money. The photos on Debenhams look lovely but that’s not what the product you receive will look like.

The worst company ever. I order vis Debenhams and the quality of the item was very low. I’ve sent countless emails to this company and to Debenhams but now after 45 days I DID NOT RECEIVE A REFUND. This company is a joke….

Horrific company. Bought a top via Debenhams, first issue was that Debenhams allowed me to pay for a fast 2 day delivery and then turns out this Love Lace company only ships in two weeks. Second issue is attempting to get a refund. Same as many others - convoluted returns process requesting photos if the item before they will issue a label to return. It’s bed. 18 days since they received my return with no word. Avoid.

So after a fight through emails and the support of Debenhams I finally got a refund 24th September. Even that wasn't the full refund they promised. Do not engage with this company, they stall as long as they possibly can and to say it was stressful was an understatement. If I could put a 0 I would. This company also sell under KDMD and I bought a Witches tea caddy as a gift. When I received it the lettering was not applied properly and black covering was not adhered properly, suspect it was a second. I emailed to return it and sent photos to be told an independent assessor had deemed the printing that as part of the processing could be different and therefore as the item is useable there was not going to be a refund. I was offered an 10 per cent discount as a goodwill gesture. I have refused it as this product is not of a satisfactory condition and therefore comes under the consumer act which has been relayed to this company. They also did not put in the product description there could be a difference in the print therefore not providing a true description. If there was a slight change to the print I would not have wanted to get a refund but the picture and product reality were completely different. My e-mails now being ignored too. I will be taking this to Debenhams but cannot believe how bad the customer service has been from this company and want to warn other customers to avoid them.

*edit* these have changed their name online since my review.... but still trade under the name lovelace on debenhams! Which goes to prive my point and the point of others who have reviewd.......This is a fraudulent company, please avoid!!!! For over a month ive been trying to get a refund and they have used every excuse and delay tactic going. Ive had to launch an investigation with debenhams plus contact citizens advice and trading standards. Delivery alone took weeks even though they are based in Leeds. They are literally selling cheap goods from China selling for a profit. Worst online experience I've ever had. Please save your money and don't shop with them.

Bought a dress which is lovely however it doesn’t fit and there was no time to get next size up as the wedding I wanted it for was that weekend, so I wore a different one as I had ordered multiple Dresses from different retailers. I’ve tried to send it back and get a refund I had to email to say I wanted to return then they came back to me to say they would send another size I said I didn’t want another size as I don’t know when the next time I’ll go to a wedding and what size I’ll be, they then came back to me and said I have to take photos which I have and I’ve sent them on, and now they just haven’t responded so I’ve paid £56 for nothing, the whole return process is a faff and their ignorance is not acceptable. Avoid ordering from this site.

I absolutely love the Italian Lace Mini Dress! The quality is amazing, it fits beautifully, and I have already received so many compliments from people around me whenever I wear it. Furthermore, the Love Lace management and customer service team was incredibly professional, prompt, and helpful when I reached out to them. They truly care about their brand identity and customer satisfaction. It is refreshing to support a business that delivers both a high-quality product and excellent, sincere communication. Highly recommended, and I will definitely purchase from them directly in the future!