Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
187 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
loveaero.co is listed under Jewelry & Watches.
loveaero.co (loveaero.co) has 187 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
187 approved reviews, newest moderated first
Great earrings, exactly as described, lovely quality, super fast delivery, I ordered different sizes and different coloured options. They are all fabulous. Look elegant with any outfit, office, casual and dressed up. Can highly recommend.
By debra R.
Very nice/solid jewelry that will complement anyone! Quality is beyond reproach it’s amazing!
By Sherry
I placed my order December 10, expecting these to be Christmas gifts for a few friends. Nowhere on the website is there an indication the merchandise come comes from China, Yiwu to be exact! Here I am 17 days later, with nothing in hand. While customer service is very nice, they are unable to give information regarding the shipping. I have a shipping tracking number from New Jersey, the label was created 12/10. I will check back in if I receive the order. Today January 4,2025 I received the order, I just wanted to acknowledge I received the order. I cannot judge the quality since I have not had a chance to wear it. Not all the pieces look as described. I don’t even want to go through the hassle of returning some of it.
By Aleyda
I was afraid I was taking a chance when I ordered 2 pairs (S&M) after seeing an instagram ad but 3 or so weeks later I was so glad I did. The delivery took time but the earrings were in pristine condition, the packaging is cute as F and they look awesome. They’re very comfortable and I love them not to mention the compliments I’ve received. Will order again from loveaero next time they offer a design I like.
By Pauline L.
Best customer service. Prompt replies ro all my inquiries Every time I am wearing earrings I purchased always receive the highest compliments on them So comfortable to wear. Yes delivery is somewhat difficult as being shipped from China and definitely takes longer to track and get any accurate date of delivery
By Eleanor B.
Awful company and product. The earrings are not hypoallergenic and I’m allergic to them. My ears were red, sore and itchy after 2 hours of wearing them. Their customer guarantee is a lie as they have only given me a fraction of my money back. Do not buy anything from them Update: although they have replied to say that they offered me different ways to resolve this, this is not the case. The options they provided were twofold: 1. I could return the incorrectly described ‘hypoallergenic’ earrings at my own cost to the USA which would have cost half as much as the refund; or 2. They would offer me a refund of half the original cost. Given the added hassle of posting them back, of course I took the second option. And promptly threw these clearly misleadingly-labelled ‘hypoallergenic’ earrings in the bin. I’m still down £20, however. Their customer promises aren’t worth the paper they are written on. Do not buy from them!
By Lizzie K.
Response from loveaero.co· Dec 19, 2024
Hi Lizzie, Thank you for sharing your feedback. When you initially reached out, we offered several solutions to address your concerns. As part of our satisfaction guarantee, we provided the option to return the items for a full refund. However, you declined to proceed with the return. To ensure your satisfaction, we went above and beyond by offering an enhanced partial refund while allowing you to keep the earrings without requiring a return, as per your preference. You accepted this resolution, and the partial refund was promptly processed at the time, with no additional concerns raised. We’re truly sorry to hear that you still feel disappointed despite our efforts to resolve the issue. While our jewelry is crafted with high-quality, hypoallergenic materials designed to suit the majority of our customers, we understand that rare sensitivities can occasionally occur. Our goal is always to ensure our customers are delighted with their experience and products they receive. If there’s anything more we can do to address your concerns, please don’t hesitate to reach out to us directly. Thank you, Love Aero Team 💘
Loved everything! Shipping takes a bit, but it's well worth it. I'll definitely purchase again.
By Natasha
All I purchased in your company are very high quality and looks real, i am very happy and also your customer service are very kind and answer all my questions. Im so happy with your company. :)
By Caroline A.
