Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
252 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're here to take your moment to the next level. Blurring the line between virtual and reality with a wide selection of puffs delivered via the convenience of a smart and high-tech store.We created Lou Square with the goal in mind of making your life easier, your shopping experience faster and the process seamless. We are an express smart retail store company that offers premium e-cigarettes.We seek to offer the ultimate and most amazing experience that smart retail can offer. Fast, reliable, easy and enjoyable, made to buy anywhere for everyone. Not only did we create the easiset website for you, but also you can probably find us anywhere near your house at any Lou Square Store location. If you are the kind of person that loves to have control of what you buy and how you do it, boooy, do we have the solution for you.
Lou Square (lousquare.com) has 252 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
Showing 128 reviews with 1 star · Clear filters
I wanted refund the purchase button was click by mi or playing on my phone I don't even smoke
By Flossie E.
Response from Lou Square· Sep 7, 2024
Hi Flossie, our team sent you an email with the refund policy, please check your inbox or send us an email on [email protected]
Never received order. Hard to get ahold of or a response back from the store after spending your money. Found out my order was sent to Kansas City instead of Orlando, due to the shipper using an old box with an existing label on it.
By Jeffrey K.
Response from Lou Square· Sep 7, 2024
Hi Jeffrey, the error was from the parcel, we handle new bubble mailers, it is never sent in a box. Your package appears as delivered on the 5th
I ordered and paid for three of the same vapes but only received 1. I am waiting to hear back from someone on the issue.
By Jessica B.
Response from Lou Square· Sep 3, 2024
Jessica, someone of our team will contact you by email to help you as soon as possible.
Package never came it’s a day later I’m still waiting and I ordered my other package at the same time that hasn’t even shipped yet
By Nataya L.
Response from Lou Square· Aug 7, 2024
Nataya, we're very sorry for the delay on your delivery. Someone of our team will contact you by email to apologize and reward you for the issue.
Ordered my vape on April 30, 2024 waited and waited reached out finally got a response on May 6, 2024 saying what I ordered was out of stock but I received no emails, no text or phone call, chose a different product and asked that I be notified when the vape I originally ordered was back in stock so I can order and today is may 7 and my order still has a preshipment label and still Setting in Miami, I have ordered before and never had these issues I don’t understand the issues now
By Misty B.
Response from Lou Square· May 22, 2024
Hi Misty, we're very sorry for the inconvenience the delay may caused you. We're happy that you received you package, but let us explain you that we had delays with the parcel and in this case also with the product you ordered, we are very sorry for the situation. Someone from our team will contact you to reward you for this mistake.
Your website says 1-3 days shipping… that’s just not true.
By James W.
Response from Lou Square· May 22, 2024
Hi James, the shipping depends on your location and on the time and day that you ordered because the parcel only works on business days, if you want to know more about the shipping someone of our team can help you :)
We ordered 3 vapes from this company & they have not delivered. At first, they were communicating with me & saying we still owed money. Once I gave them the correct order information I haven't heard a word from them. DON'T ORDER ANYTHING FROM THEM!!
By Cherry O.
Response from Lou Square· Apr 11, 2024
Hi Cherry, as our team told you, your package is delayed by the parcel. We are waiting for an update and if not we will send a replacement of your order. Please check your text messages as our team out there will share all the updated information with you. You can also contact us at [email protected]
I ordered on a Friday evening and had to wait til Monday just to find out you were out of my flavor in zero nic. Sweet wait, and I still haven't even heard that you all got em. Really poor 1st experience.
By Daniel P.
