Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
141 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lotz Outdoors is your go-to destination for all things adventure. We blend expert gear reviews, a thriving community forum, and a curated shop filled with high-quality outdoor products for hiking, fishing, camping, paddling, and more. Founded by passionate outdoor enthusiasts, our mission is to inspire and equip you to explore the wild with confidence. Whether you're a weekend warrior or a seasoned adventurer, Lotz Outdoors helps you gear up, learn, and connect.
Lotz Outdoors (lotzoutdoors.com) has 141 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
141 approved reviews, newest moderated first
This company cares about customer service.
By Belinda C.
Response from Lotz Outdoors· Sep 2, 2026
Thank you, Belinda! Customer service is very important to us, so we really appreciate you taking the time to recognize it. Thank you for choosing Lotz Outdoors!
Just what I wanted at a great price and delivered fast. Quality company and quality products as well.
By John A.
Great customer service and product! We made a small ordering mistake and they got right back to us and went out of their way to help and resolve for us. We look forward to working with this business for our RV parts in the future.
By Kyle H.
Response from Lotz Outdoors· Sep 2, 2026
Thank you for the great review! We’re glad we were able to quickly help correct the ordering mistake and get everything taken care of. We really appreciate your business and look forward to being a resource for your RV parts in the future!
I had some problems with my sizing and believed I had the right ones. I worked with Martin and he helped me not just with returns but went above and beyond in his situation. I can't recommend enough the generosity I was shown, I've recommended to friends and would consider if in the market for climbing shoes!!
By Josh A.
Response from Lotz Outdoors· Sep 2, 2026
We’re glad we could help get the sizing and returns worked out. We really appreciate your kind words and especially your recommendations to friends. We hope the climbing shoes work out great for you, and we’d be happy to help anytime you need us!
Ordered my item on May 26th. Shipping label created immediately. Item sat for 8 days. No activity. Finally called Lotz Outdoors and spoke to Martin. Martin said he would find out what was going in with the vendor and call.me back. Didn't call me back. I called a second time and asked for a refund. That didn't happen. Ask for an email and proof of refund. Still waiting for that to happen. If Martin would communicate and return emails or calls, I would be patient. Finally did a charge back with my bank. Wouldnt recommended this business.
By Bradley L.
Response from Lotz Outdoors· Jun 6, 2026
Hi Brad, I am sorry that we did not meet your expectations. Unfortunately, we were unable to fulfill the order as expected. Once it became clear there was an issue with the shipment, we canceled the order and issued a full refund. Written confirmation of the refund was sent on June 4, and additional refund confirmations, including a refund receipt, were subsequently sent. I understand your frustration and regret that we were unable to complete the order successfully. Martin Lotz III Owner, Lotz Outdoors
Fast shipping and product was as described.
By Shawn G.
Response from Lotz Outdoors· Jun 6, 2026
We're glad to hear your order arrived quickly and that everything was exactly as described. We appreciate your order and are grateful to be a small part of your next day at the range. THis was a new product for us so please send us some range day photos if you get a chance. Thank you again for your business, and we look forward to serving you again.
A great durable product.
By Samuel D Steele J.
Response from Lotz Outdoors· Jun 6, 2026
We're glad to hear you're happy with your purchase and found it to be a durable product. We hope you land a memorable catch, we'd love to see a photo.
Fast delivery, reliable product at a good price!
By Dominic
