Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
122 reviews
lostloots.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We Sell Customizable Themed Mystery Boxes
lostloots.com (lostloots.com) has 122 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
122 approved reviews, newest moderated first
I ordered a box 10/25, I never received it so I asked for a refund beginning of November and I have still not gotten it. Customer service is a joke. I am out $71 because of them. They are a scam, don't buy from them.
By Taylor G.
Scam they dont send or even reply DO NOT BUY FROM THIS COMPANY
By Jessica S.
If there was a 0 star option that’s what I would select. Ordered in November, received tracking number. Never received, no updated tracking info. Every time I messaged I’m repeatedly told next shipment coming! Absolute SCAM!!
By Karen E.
I placed an order for two boxes in Nov 2021, and communicated with them for a long time over Instagram. Multiple times they made promises, and then multiple times a different one of the owners would pop on and retract what the last one said. Most recently they messaged me at the end of January saying that my boxes had shipped, but here we are multiple weeks later, the tracking number they gave me has never updated and I have not received anything. I am considering sending them to small claims court.
By Nicole C.
DO NOT DO BUSINESS WITH THIS COMPANY. I placed two orders in November and have received nothing. I have been promised a refund NUMEROUS times and have received NOTHING. This is a SCAM.
By Lisa W.
I have been trying to get ahold of this company since October and have gotten no response. I received a “tracking number” back in November but they never actually shipped the item. They are full of liars and thieves and don’t have any consideration for other people. Finally received my “products” and I can definitely tell you that it was NOT worth my time or effort. The “mystery” box was things that had already been gone through and picked over. There was nothing useful or fun or interesting at all in the box and it definitely was not worth what was paid.
By Brittaney C.
Do NOT fall for this! They will promptly charge your card and eventually they will send you a tracking number, but never ship your order. Luckily I was able to work with my bank and recoup my money. Shame on them for taking advantage of people and I hope one day it comes full circle.
By Don L.
Wish I could give ZERO STARS. It's a SCAM SCAM SCAM SCAM. Ordered my package, they sent bogus FedEx tracking number. When I checked the tracking on FedEx's website it showed the label had been created but a package was never dropped off to a delivery location. Lost Loots stopped responding to me after about a month. No refund received and no package received.
By Katie S.
