Loop MobileReviews of loop-mobile.com

you sent me a non-apple charger that would not charge the apple watch...after initial response to complaint have heard nothing than originally saying you can return the entire GIFT - mind you Christmas gift that did not arrive on time even though said two day shipping....oh can I have your gift back and maybe you'll get something back that will work sometime in the near future....really disappointing and will never use or recommend your business again.

I have been trying to contact Loop Mobile continuously since I made the purchase of the phone, an iPhone SE. I have received NO response. I tried immediately to cancel the order, but that attempt was made too late so the phone arrived. Fine. Even so, I tried MANY TIMES to contact Loop Mobile to get you to send me a FedEx mailing label so. that I can send the phone back to you. I have received NO response from you. It is as if you do not have anyone in customer service. I do not want the phone that you sent to me. It is still in its original packaging. I am shocked at the horrible customer service.

Loop Mobile was selling a NEW iPhone Straight Talk 12 mini on Walmart website. Only problem was the phone was refurbished and NOT NEW. They never mentioned anywhere that they were selling refurbished items on Walmart's site. I bought a New phone and received a used phone. This must be an ongoing scam bc they offered a discount to keep the used phone. I purchased a new phone elsewhere for less than they charged for a used phone. They have tied up my money, delayed my getting a better deal and caused me inconvenience of having to return item to Walmart. Loop has been notified by Walmart on numerous occasions and is fully aware of the situation. Even after learning that the site says "new condition" they have yet to correct the page and continue selling refurbished phones. I made my purchase on 11/16/22 on Walmart.com, the phone was returned to Walmart the day after being received and out for return delivery via Fed Ex. I'm still waiting for my credit.

If I could give them 0 stars I would. Hands down the worst customer services I have ever experienced. I bought a watch from them and it broke within months and when I contacted them, they had decided to give me a full refund to my original payment method. Instead, a replacement watch shows up a few days later without even informing me. When I reminded them that they told me they would give me a refund, they completely went back on their word because THEY made a mistake. That should not be my problem but because of their poor customer service, it is now my problem. Don’t waste your money on their poorly refurbished products and buy somewhere else.

My order arrived with a dead battery which will not charge. Your customer service is almost impossible to reach. Extremely disappointed.

The product was ok but I didn’t like it. I have been trying to return since I’m in my 6th day with it I should be able to return. I try contacting them trough email but I still haven’t got a response

The shipping was fast but the phone speaker it didn’t work and no response

I ordered a refurbished iPhone from Amazon. It was delivered via FedEx from Loop today. Delivery was fast, but when I opened the package . . . A hand-printed note saying “I KNOW WHAT YOU DID LAST SUMMER” was on top of the phone inside the box. THIS IS NOT FUNNY. It also leads me to wonder if the phone itself was tampered with. Beware of this seller.