Such a nice company to deal with
Such a nice company to deal with. Kristel was pleasant and knowledgeable. She quickly answered my questions, and in a short while I had placed my order.
By Chris M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
197 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loom & Leaf is listed under Furniture Stores.
Loom & Leaf (loomandleaf.com) has 197 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 181 reviews with 5 stars · Clear filters
Such a nice company to deal with. Kristel was pleasant and knowledgeable. She quickly answered my questions, and in a short while I had placed my order.
By Chris M.
Far and beyond customer support. They are always there for you.
By marcelo B.
Great people to work with... Very well made mattresses... An awesome warranty on them... Give them a try !!!!!!
By Angela R.
Couldn't be happier with SAATVA's customer service!! The representatives I dealt with were professional, thorough, helpful and happy to answer any questions. The relaxed firm Loom & Leaf Mattress I first ordered was of excellent quality, just not my cup of tea. Arranging for an exchange was a painless and pleasant experience. Way to go SAATVA!!
By Lynn W.
All my interactions have been overwhelmingly positive. The focus has clearly been, providing me the best possible solution to my request or situation. Knowledgeable, professional and just good people.
By Refugio L.
We felt very comfortable with the service of Saatva. Even though we were not able to purchase a mattress that met our needs, the company was very accommodating
By Mary C.
If you like doing business with real people who have genuine intentions to provide you with sincere accommodation, then you are truly going to enjoy your buying experience with the Saatva folks.
By Jerry H.
SO far so good. I am in the process of changing my mattress support and hope for the best! Thanks!
By gail