Customer Service
Customer service was so helpful and kind! They were direct with instructions and very thorough! Best customer service ever!
By Consumer
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
292 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2009 Lookah Glass has been producing high-quality glass water pipes, bongs, and dab rigs. Our design is second to none, continually driving the fusion of style and function. Owning a Lookah glass pipe is like owning a work of art. With over 300 highly skilled glassblowers putting out pieces every month for you to enjoy. Developing new water pipes is part of our culture, it's what sets us apart from the other glass water pipe companies. You never know what our designers will come up with next, from towing glass behemoths to heady glass designs that will blow your mind.Lookah Glass represents some of the most beautiful and sophisticated pipes that smoking outlets offer. In addition to artistically functional Glass, Lookah Glass provides a growing range of dab pens and vaporizers for wax, oil, and dry herb. These are a perfect complement to be used alongside your glass pipes and offer a more modern way to enjoy smoking without combustion.
lookah.com (lookah.com) has 292 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 241 reviews with 5 stars · Clear filters
Customer service was so helpful and kind! They were direct with instructions and very thorough! Best customer service ever!
By Consumer
Kind service. Speedy service. Great warranty and product. Great customer service.
By Karen
Got one of the lookah octopus..wasnt making great connection the coil wasnt heating up enough so i sent a vid and they immediately sent a replacement, great cust svc thank you
By Dylan B.
They were super fast responding and sending me a replacement great company great products that they stand buy A++ y’all
By James P.
When item wasn’t work I got a new one
By Thomas M.
Great customer service! Responds quickly and efficiently.
By Sadie S.
At first I had my doubts because I had an issue with my order but Lookah has such professional and courteous customer service that they made everything right at lightning fast speed! They have the dopest ash catchers I've seen at a very reasonable price and are my FAVORITE glass pipe art company this far! Theyre slides and bowls are also very unique and affordable! Best in the industry! I love this company! Thanks for all you do, and please keep creating cool artsy glass!
By I.V.
My battery wouldn’t ready the cartridge and they are sending me a new one no problem!!
By Amanda B.