Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
292 reviews
lookah.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2009 Lookah Glass has been producing high-quality glass water pipes, bongs, and dab rigs. Our design is second to none, continually driving the fusion of style and function. Owning a Lookah glass pipe is like owning a work of art. With over 300 highly skilled glassblowers putting out pieces every month for you to enjoy. Developing new water pipes is part of our culture, it's what sets us apart from the other glass water pipe companies. You never know what our designers will come up with next, from towing glass behemoths to heady glass designs that will blow your mind.Lookah Glass represents some of the most beautiful and sophisticated pipes that smoking outlets offer. In addition to artistically functional Glass, Lookah Glass provides a growing range of dab pens and vaporizers for wax, oil, and dry herb. These are a perfect complement to be used alongside your glass pipes and offer a more modern way to enjoy smoking without combustion.
lookah.com (lookah.com) has 292 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 241 reviews with 5 stars · Clear filters
I bought a Seahorse X from a smoke shop and I believe it had sat in there too long, possibly in the sun because the plastic was really brittle right out of the box. I contacted support and they sent me a replacement Seahorse X plus a Turtle battery for the inconvenience. Thank you for your support! The products are great and I look forward to using them more!
By Scott P.
Super good stuff
By Wesley P.
Lookah has really great pieces for reasonable prices compared to others in the market. I have multiple pieces and appreciate the responsive customer service with any issues. I recently purchased a piece from a store that was defective and they made the process of receiving a replacement piece very easy.
By Chantel Bland R.
Great product so far Customer Service has done really good for me I think I will continue shopping with them I’m in the process of getting a warranty right now
By Nate
I’ve had a dragon egg for about four years and have had no issues. I got another one and it failed within about three weeks. Customer service replaced it without any hassle.
By simonjester
Customer support was great dealing with the only issue I've had with their great line of products. I highly recommend them!
By burninbobbellsouth.net
The Lookah customer service has been extremely quick with responding to my emails, and very quick and eager to provide a positive resolution. Happy all around with this brand! THANKS!
By Lex
Absolutely amazing customer service. I had a defective product I bought at a store and didn't keep the receipt.they were able to ship me a new product with no hassle. Absolutely will recommend
By Abe_Froman
