Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
292 reviews
lookah.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2009 Lookah Glass has been producing high-quality glass water pipes, bongs, and dab rigs. Our design is second to none, continually driving the fusion of style and function. Owning a Lookah glass pipe is like owning a work of art. With over 300 highly skilled glassblowers putting out pieces every month for you to enjoy. Developing new water pipes is part of our culture, it's what sets us apart from the other glass water pipe companies. You never know what our designers will come up with next, from towing glass behemoths to heady glass designs that will blow your mind.Lookah Glass represents some of the most beautiful and sophisticated pipes that smoking outlets offer. In addition to artistically functional Glass, Lookah Glass provides a growing range of dab pens and vaporizers for wax, oil, and dry herb. These are a perfect complement to be used alongside your glass pipes and offer a more modern way to enjoy smoking without combustion.
lookah.com (lookah.com) has 292 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 241 reviews with 5 stars · Clear filters
Lookah is a solid legitimate company. I had to RMA and they went to the moon to please me. TL;DR. Basically where I bought it and what lookah knew didn't match as where I bought it was wrong. Lookah in my confusion was still willing to fix everything. This company aims to please. 6 stars and well worth it. 💪👍🤙
By Casey C.
I love this company and it's products. Everything I've bought has been high quality, and arrived in about 10 days. Will definitely order from them again!
By K.
I've been buying Lookah products for 4 years now, I have multiples of each of my favorites, until I found the octopus mini, this thing is a freaking beast! My original one had a tank issue, and I contacted them for a tank, which they sent me a replacement no problem... Thinking it would be a tank, turned out I got an entire replacement device, 200% Lookah is the best! I've gotten rid of all my other devices, thank you Lookah for making such badass things and taking care of your customers!
By John E. G.
I love all of my Lookah products. Very reasonably priced compared to the competitors and top notch quality. The Seahorse Pro is my favorite. Easy to use, easy to clean, versatile, and portable. Best way to consume concentrates IMHO! I always recommend the Seahorse for those who want to get into concentrates without having to purchase torches and hundreds of dollars of fragile glass.
By Andrew P.
Originally contacted Lookah for service on their "Ice Cream" vape. I thought my emails were being ignored at first. After several went unanswered it turns out it was an issue with the website. Once communication was restored, Lookah's support Team was amazing. Answering each and every question and concern I had. And in a very timely manner. Sometimes the same day. I was only looking for a return or replacement for my vape. Lookah offered an entirely NEW unit at zero cost. Didn't even ask me to return the original. And provided a tracking number so I could monitor shipment. I received my new vape today and it's working perfectly. BTW, I highly recommend the Ice Cream vape. Simple controls, Four temperature zones, easy cleanup and feels good in your hand. This was my first experience with Lookah. So I don't know a lot about them or their products. But I do know that their customer support is top notch. And that's vitally important. Not only for their reputation, but also for their customers who rely on good communication and good after-sale support. You can trust Lookah to take your business seriously. Thank you, Dean R.
By Dean R.
Had a small glitch with ours and it was replaced immediately, even though the warranty time was up. The people were super nice and 10/10 I will buy from them again!!
By Holly G.
The Lookah support team listens to the customer and goes all in to satisfy them with information, answers or product replacement when deemed appropriate. I love my Unicorn Mini and it's nice to know there's a great support team behind it.
By Ronald
Great products, great customer service! If you have issues, let them know and they will make it right!
By AprilshowersbringMayflowers
