Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
292 reviews
lookah.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2009 Lookah Glass has been producing high-quality glass water pipes, bongs, and dab rigs. Our design is second to none, continually driving the fusion of style and function. Owning a Lookah glass pipe is like owning a work of art. With over 300 highly skilled glassblowers putting out pieces every month for you to enjoy. Developing new water pipes is part of our culture, it's what sets us apart from the other glass water pipe companies. You never know what our designers will come up with next, from towing glass behemoths to heady glass designs that will blow your mind.Lookah Glass represents some of the most beautiful and sophisticated pipes that smoking outlets offer. In addition to artistically functional Glass, Lookah Glass provides a growing range of dab pens and vaporizers for wax, oil, and dry herb. These are a perfect complement to be used alongside your glass pipes and offer a more modern way to enjoy smoking without combustion.
lookah.com (lookah.com) has 292 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 241 reviews with 5 stars · Clear filters
When my octopus Lookah quit, they responded quickly, walked me through the process, and after I showed what was going on, they sent a replacement! Very helpful and communicative, answered all my questions and were very personable. Customer service was definitely 5 stars worthy.
By Kaylea R.
One of the e rigs I got was a lemon which was a bummer but they shipped out a replacement quickly and customer service was great.
By andrea D.
Contacted them about a problem I had with one of their products. They responded quickly, and resolved my issue satisfactorily.
By iabstracthotmail.com
Honestly the best customer service I’ve ever experienced. I emailed them my issue, they emailed me back within 20 minutes and that continued up until they resolved it in a timely fashion. Will definitely buy from them again.
By Ben J.
I very much love lookah products i owe 3 by far and sad to say ive also broke three glass pieces haha but i emailed them letting them know and they kindly emailed back love there service and how kind and generous they were to me. With all the love i can give i gratefully appreciate them helping me with my sad funny situation stuff happens giving me new opportunities to try there other products. Given the glass to my giraffe breaking wasnt too bad because i got a chance to buy there seahorse and now i have 3 batteries to use because the glass piece fits the giraffe and seahorse collection by far my best site.
By jelina M.
This is by far the best company Ive worked witrh and bought from in 20 years! Personal contact and level setting support. There products are not the best in the industry, but still close. I would rather have a Lookah product then a 300 rig! They last long, are VERY sturdy and easy to use and clean. IMO, no need to pay mroe whrn you can get one of there products and be happier for less.
By Edward H.
I had an issue with a bing I had purchased and I contacted the support team and was able to come to a resolution and I couldn’t be more pleased and grateful for their support and the product itself! I purchased the lookah accordion bubbler and I couldn’t be happier with it.
By Amanda T.
I bought a Dragon Egg from Lookah, and it broke sadly, but I talked to customer support, and they very quickly solved my problem and sent out another one to me for free of charge. The whole process only took around 3-4 weeks and customer support was very knowledgeable and helped me with haste.
By Trevor F.
