Terrible service! Always miss deadline! Don't trust them!
My experience with Logo Xfinity was extremely terrible that makes me wonder if all the positive feedback here are fake reviews. Before I placed the order, the support team assured me that they will do local marketing research to ensure the logo they designed will suit the market and competitive enough to the competitors. After I placed my order, the as hell journey started. For the logo design, I had to tell them in every detail what to change, they may or may not cover everything you asked. And they ensure they won't go above and beyond to give you a great quality logo The package I purchased stated the turnaround time is 2 days. They never met this deadline. I always had to keep chasing them again and again and they assured me that they will deliver to me before the end of the day (the end of the 2nd days) and they always failed the promise with some ridiculous excuses. There was once I only requested color changes that expected to be less than 1-hour job and they still didn't deliver it to me until the third days. My account contact Jeff Martin was the worse I had never seen in my professional life. He even would spend several emails to argue with me that they count the days in business days (which was how I counted) and then, in the end, he still couldn't deliver the logo until the 3 days plus the weekend, so I waited 5 days almost the whole week for a change request. With such a terrible experience, I was having a hard time to believe that Jeff Martin even had the confidence to tricked me to answer his phone because "He wanted to finalize my logo request before submitting all the work to me" Turn out that was a pure sales call wanted me to spend more money building website, apply for trademark with their service, I was astonished on the other side of the call. After you finalize the logo, they will give you the logo only and pretend nothing else is needed until I kept asking him where are the rest documents included in the package I purchased. Jeff Martin would even pretend he doesn't know anything and replied to me what document do you mean. I had to list everything this company owed me and he just sent me 2-word document asked me to fill out the information that they already had since the beginning of the project. And it was a more painful process to wait because they did it one by one. If you thought after you finalize your logo you can receive everything you purchased you are so wrong like me. I asked several people in their support team why they couldn't submit the work on time and every time I asked this question they just logged out of the chat and neglected to answer my question. Even until now I still don't have the source file of the social media files included in the package and I already gave up. I will suggest leaving this company as far away as possible, there are so many design firms, why choose this one?
By Liang