Logistic Pro MoversReviews of logisticpromovers.com

Response from Logistic Pro Movers· Sep 16, 2026

I can assure you that we did not steal or lose your belongings. As a gentle reminder, your goods were picked up from a storage unit and all items loaded on the truck were recorded on your physical inventory which you confirmed and acknowledged by signature. The missing items in question are not listed on your inventory and therefore were not loaded at the pickup. You stated that these are bike tools that you use regularly so maybe you are misremembering and these items were not placed in your unit and therefore not included with the move. Our trace investigation is very thorough and includes searching our warehouse where the items are held until loaded on the trailer for delivery, checking with every client that was also loaded on that trailer to ensure they did not receive anything in error, and since you were the last stop we confirmed with our driver that the trailer was in fact empty. You also verified that no items were left behind on the truck. At the time of delivery a smaller truck was needed since there was no access for the semi-trailer. You chose to secure your own truck and our team transferred all items to your personal vehicle. You signed off that all items were received so it is possible that the items were misplaced once they left our possession and for this we cannot be held liable. We have all loading/unloading records showing all goods picked up have been delivered and we are very sorry that you are unable to locate these items but we do not show that these were ever in our possession. Despite this fact and as a courtesy to you, our client, we are still willing to honor a claim and have provided you with the instructions on how to get this filed. Should you require any further assistance please do not hesitate to contact us.

Response from Logistic Pro Movers· Jul 2, 2026

We truly appreciate your feedback and it took us a bit to figure out who you were since we only ever communicated with your wife during the entire course of your move. To clarify some of the points in your review....you opted for the standard delivery which means you did not purchase the upgraded options Expedited or PGS (Guaranteed) Delivery Service. As is standard in long distance moving, the customer must provide us with the FIRST date that they are able to receive their goods at their new home. Dispatch will then begin working to load on the next truck headed along your route so as not to arrive before you are ready because this is not ideal for anyone. The delivery schedules for ALL 3 options are included in our estimate and were communicated to your wife via multiple calls with your Salesrep and our office staff. We also provided this information numerous times via email and text. The first available date is NOT the shipping date, I can see that you are still confused on this despite our best efforts in explaining this to you many times. It just so happened that your semi-trailer coincidentally arrived ON your first available. There were other clients on the the same truck that had future dates, and one whose date was 2 days prior to loading. Your goods were picked up on 5/24 in Denver, you listed 6/1 as your first available date, your move was going 1746 miles (this is a 5-14 business day standard delivery time), you were loaded and in transit on 6/1 and received your delivery on 6/7. Your home was inaccessible for an 18-wheeler which we also advised you on 3 separate occasions but you chose to overlook and then acted surprised the day prior to delivery when the driver advised that he cannot fit (after seeing the property in person). You then decided to get your own UHaul once you realized that we were not simply trying to extort extra funds from you and our driver even assisted moving the items into your home which he was not required to do and is not part of the service. Once the transfer was made from our trailer to your vehicle and the goods leave our possession your move is then complete. But in a further attempt to ensure your satisfaction and happiness he did help you move ALL items into the home and completed the full service. All of this information was provided to you (well your wife) numerous times throughout the course of your move so we are unsure where the communication breakdown is but I can assure you it is not from our end. We are also pleased to know that you had 0 damages. To recap, we provided you with the important information regarding delivery and onsite access many times via call/text/email, you raved about how wonderful a job our foreman Pablo and his team did on your pickup in Denver, your goods were delivered very quickly and only 6 calendar days after your requested date, our delivery team went above and beyond to ensure a smooth delivery for you despite you ignoring our advice that our 53 foot trailer would not fit into your U-shaped complex complete with resident parking on all sides, and you had zero damages or missing items. Sounds like you had an overall perfect move from a professional moving company and we do wish you realize just how lucky you are that you chose Logistic Pro Movers. We are very sorry that you remain dissatisfied with the service but we wish you the best of luck in your new home in Florida!